Human Resources

Extreme Makeover: FMLA Edition

January 23, 2009
Karen Saul Changes aim to ease family and medical leave administration. The first-ever amendments to the Family and Medical Leave Act of 1993 (FMLA) became effective Jan. 16. The changes are intended to improve communication between employers, workers, and health-care providers. Highlights include: Military family leave. Two new entitlements became... READ MORE

Think 'Training Camp'

November 17, 2008
Denis Crawford If you plan carefully, CU trainees can learn the drills and have a ball. No yawns allowed at my orientation training sessions. Through trial and error, I’ve come up with a system that works well for me as a trainer: “Think training camp.”   I grew up near... READ MORE

How Recruiters Shed Light on Executives' Character

November 01, 2008
How Recruiters Shed Light on Executives' Character November 1, 2008 By Dean Bare As corporate America shuffles through the wake of the Enron, Adelphia, and HealthSouth scandals, the issue of "character" now is on the minds of boards of directors, shareholders, and employees as companies seek senior-level executives. While not... READ MORE

Nine Hiring Hot Topics

November 01, 2008
Nine Hiring Hot Topics November 1, 2008 Hiring professionals should keep these nine hiring hot topics in mind during the upcoming year, according to employeescreenIQ , a Cleveland-based employee screening company: 1. Background checks Considering the state of the economy, the job market is destined to become even more competitive,... READ MORE

Retain Top Talent: Lessons from India and China

October 01, 2008
Retain Top Talent: Lessons from India and China October 1, 2008 By Mickey Matthews Business now is conducted in a global village where the practices are as varied as the cultures. While the differences often are subtle, they're all united by a single purpose: find and retain the best people... READ MORE

Document Your Training Success

September 01, 2008
Say you decide to adopt a fitness program. What would be your first step? READ MORE

Don't Underestimate the Negative Impact of Change

September 01, 2008
Don't Underestimate the Negative Impact of Change September 1, 2008 By Vicky Franchino The old maxim, "change is the only constant," has been all too true for credit unions over the past decade. Mergers, technological advances, the sales culture implementations, and the ongoing struggle to stay competitive in a highly... READ MORE

Fear and Loathing at the Water Cooler

September 01, 2008
Fear and Loathing at the Water Cooler September 1, 2008 By Morrie Shechtman As U.S. workers face news about the "economic downturn," two types of behaviors are sweeping through workplaces: Some people are quietly withdrawing —to their offices, breakrooms, behind computers—seeking safety from any kind of interaction or inquiry. They're... READ MORE

Cultivate Employees' Strengths

August 01, 2008
Cultivate Employees' Strengths August 1, 2008 By Beth Stetenfeld At work, do you have the opportunity to do what you do best every day? Author Marcus Buckingham says this one question is better than any other at predicting your individual, team, and organizational success. Buckingham, who spoke at CUNA Mutual... READ MORE

Keep Talented Young Employees: Part III

August 01, 2008
Keep Talented Young Employees: Part III August 1, 2008 What are the best ways to attract and keep talented young employees? We went to the source: credit union leaders younger than age 30. Here's what they had to say.   Resources "We can learn from the large corporations that have... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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