Human Resources

New Xerox FCU CEO Embraces Collaboration

October 01, 2006
New Xerox FCU CEO Embraces Collaboration October 1, 2006 Who: Teresa Freeborn What: President/CEO Where: Xerox Federal Credit Union, El Segundo, Calif. What's your vision for Xerox Federal? I see Xerox Federal as a formidable financial institution in our key markets in the coming years. The challenges we face aren't... READ MORE

Great Sales and Service are Music to His Ears

October 01, 2006
Great Sales and Service are Music to His Ears October 1, 2006 Who: Nader Moghaddam What: President/CEO Where: Financial Partners CU, Downey, Calif. Our CU's top service challenge: These are exciting times at our credit union. We implemented a comprehensive sales and service culture and more recently went through a... READ MORE

Think Strategically or Die

September 01, 2006
Think Strategically or Die September 1, 2006 By Max Villaronga Create a physical process Educate your team Make the commitment A decade ago, the credit union movement was more than 12,000 strong. But attrition has taken its toll and we now number less than 9,000. Some of our brethren have... READ MORE

CEO Raises the Bar at Work, Home

September 01, 2006
CEO Raises the Bar at Work, Home September 1, 2006 Who: Simone Lagomarsino What: President/CEO Where: Kinecta Federal Credit Union, Manhattan Beach, Calif. What I bring to the CU from the banking world: My vision for a strong organization has always been about service. We're all in the financial services... READ MORE

International CU Day Resources

September 01, 2006
International CU Day Resources September 1, 2006 Materials celebrating and promoting International Credit Union (ICU) Day now are available from the Credit Union National Association (CUNA). 'Credit Unions Making a World of Difference' was selected as the official theme for this year's ICU Day, Thursday, Oct. 19. The theme, voted... READ MORE

Scope Out CEO Search Services

August 01, 2006
Scope Out CEO Search Services August 1, 2006 Recruiters: What to expect Common recruiting mistakes CEO Search Firm Checklist Patrick Totty Thanks to two trends, the face of CEO-level recruiting in the credit union industry has changed significantly over the past 10 years: Baby boomer credit union CEOs are nearing... READ MORE

Serve Hispanic Members The Right Way

August 01, 2006
Serve Hispanic Members The Right Way August 1, 2006 By Astrid Rial Credit unions are in a unique position to attract and retain Hispanic members. That's because by their cooperative, member-owned nature, they provide peace of mind and security, especially to recent Spanish-speaking immigrants who are wary of banks in... READ MORE

A Great Leader And The Great Wall

August 01, 2006
A Great Leader And The Great Wall August 1, 2006 Who: Hubert Hoosman What: President/CEO Where: Vantage Credit Union, Bridgeton, Mo. On being recognized as one of the St. Louis area's most influential minority business leaders and what makes an influential leader: Living the mission and values of Vantage Credit... READ MORE

Ten Tips For Negotiating Workplace Conflicts

August 01, 2006
Ten Tips For Negotiating Workplace Conflicts August 1, 2006 Conflict happens in all areas of business. Disputes can arise between employees, between business partners, between a company and a client. And if such issues are not settled, bad things can happen: good people quit, profitable relationships dissolve, and great companies... READ MORE

The Art Of Business Execution

July 01, 2006
The Art Of Business Execution July 1, 2006 Conflicting organizational activities, silos, redundant processes, and confusing policies block effective, consistent execution, according to the book, 'Get it Done: A Blueprint for Business Execution,' by Ralph Welborn and Vince Kasten. The authors identify 10 common challenges that get in the way... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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