Human Resources

How to Break the Negative Staff Retention Cycle October 1, 2006 By Colin Piper Credit union employee turnover is on the rise. According to the Credit Union National Association's (CUNA) 2006 Complete Credit Union Staff Salary Survey Report, credit union employee retention dropped from 84% in 2005 to 78% in... READ MORE

More Companies Turn to Strategic Workforce Planning October 1, 2006 An aging workforce and an emerging 'baby boom' retirement wave are driving more companies toward strategic workforce planning, according to a new report by The Conference Board, New York. Strategic workforce planning involves analyzing and forecasting the talent companies need... READ MORE

New Xerox FCU CEO Embraces Collaboration October 1, 2006 Who: Teresa Freeborn What: President/CEO Where: Xerox Federal Credit Union, El Segundo, Calif. What's your vision for Xerox Federal? I see Xerox Federal as a formidable financial institution in our key markets in the coming years. The challenges we face aren't... READ MORE

Great Sales and Service are Music to His Ears October 1, 2006 Who: Nader Moghaddam What: President/CEO Where: Financial Partners CU, Downey, Calif. Our CU's top service challenge: These are exciting times at our credit union. We implemented a comprehensive sales and service culture and more recently went through a... READ MORE

Think Strategically or Die September 1, 2006 By Max Villaronga Create a physical process Educate your team Make the commitment A decade ago, the credit union movement was more than 12,000 strong. But attrition has taken its toll and we now number less than 9,000. Some of our brethren have... READ MORE

CEO Raises the Bar at Work, Home September 1, 2006 Who: Simone Lagomarsino What: President/CEO Where: Kinecta Federal Credit Union, Manhattan Beach, Calif. What I bring to the CU from the banking world: My vision for a strong organization has always been about service. We're all in the financial services... READ MORE

International CU Day Resources September 1, 2006 Materials celebrating and promoting International Credit Union (ICU) Day now are available from the Credit Union National Association (CUNA). 'Credit Unions Making a World of Difference' was selected as the official theme for this year's ICU Day, Thursday, Oct. 19. The theme, voted... READ MORE

Scope Out CEO Search Services August 1, 2006 Recruiters: What to expect Common recruiting mistakes CEO Search Firm Checklist Patrick Totty Thanks to two trends, the face of CEO-level recruiting in the credit union industry has changed significantly over the past 10 years: Baby boomer credit union CEOs are nearing... READ MORE

Serve Hispanic Members The Right Way August 1, 2006 By Astrid Rial Credit unions are in a unique position to attract and retain Hispanic members. That's because by their cooperative, member-owned nature, they provide peace of mind and security, especially to recent Spanish-speaking immigrants who are wary of banks in... READ MORE

A Great Leader And The Great Wall August 1, 2006 Who: Hubert Hoosman What: President/CEO Where: Vantage Credit Union, Bridgeton, Mo. On being recognized as one of the St. Louis area's most influential minority business leaders and what makes an influential leader: Living the mission and values of Vantage Credit... READ MORE