Human Resources

Good Behavior by Decree

July 01, 2008
Good Behavior by Decree July 1, 2008 You can legislate good behavior among employees, says Quint Studer, author of " Results That Last : Hardwiring Behaviors That Will Take Your Company to the Top." Managers can do so by developing a "standards of behavior" contract and requiring everyone from the... READ MORE

Welcome, Amigos

June 01, 2008
Welcome, Amigos June 1, 2008 By Tony Malaghan Never underestimate the benefits of welcoming your credit union's new members, especially those of Hispanic descent. Whether your credit union uses letters, welcome packets, e-mails, phone calls, or a combination of strategies, welcoming efforts form the foundation of successful long-term relationships. New-member... READ MORE

Young CU Professionals Seek Respect

June 01, 2008
Young CU Professionals Seek Respect June 1, 2008 With apologies to Aretha Franklin: R-E-S-P-E-C-T is what young credit union professionals seek from thee. So say members of Madison, Wis.-based Filene Research Institute's 30 Under 30 Group and Minnesota Young Credit Union Professionals (MYCUP), a networking group of credit union professionals... READ MORE

Manage Excessive Workplace Anxiety

June 01, 2008
Manage Excessive Workplace Anxiety June 1, 2008 Leaders' No. 1 job? Helping their organizations manage excessive, chronic anxiety says Jeffrey Miler, author of "The Anxious Organization, 2nd Edition: Why Smart Companies Do Dumb Things." Doing so means "ensuring that employees operate on principles rather than emotions," he says. "When people... READ MORE

Beware the Accidental Saboteur

March 01, 2008
Beware the Accidental Saboteur March 1, 2008 Most organizations—even vibrant ones operating with little noticeable dysfunction—are filled with saboteurs, according to Quint Studer. Employees at every level do small, seemingly insignificant things to sabotage their own success, he says. "Even the best leaders and the most dedicated, hardworking employees do... READ MORE

Recruit the Best With Compensation: 12 Tips

March 01, 2008
Recruit the Best With Compensation: 12 Tips March 1, 2008 By Jeff and Linda Russell Compensation is a key human resource (HR) strategy credit unions can use to attract and retain qualified staff, according to "The Role of Compensation in Recruiting & Retaining Credit Union Staff," a white paper from... READ MORE

Hire for the Best Results

February 01, 2008
Hire for the Best Results February 1, 2008 By Joseph T. Sefcik We all say we hire for the best result, but is that always the case? When was the last time a "real change" was made to improve the results of your hiring process? Often, what we consider as... READ MORE

Benefit Prefunding May Offset Costs

January 01, 2008
Benefit Prefunding May Offset Costs January 1, 2008 By John Moreno Recent National Credit Union Administration (NCUA) regulations and subsequent clarifying opinion letters may slow rising benefit costs by allowing federally chartered credit unions to prefund future benefit obligations using normally nonpermissable investment vehicles. The most widespread example of this... READ MORE

Judy McCartney on Leadership

December 01, 2007
Judy McCartney on Leadership December 1, 2007 A new life chapter awaits Judy McCartney, president/CEO, Orange County's Credit Union , Santa Ana, Calif., as she retires Jan. 1, 2008, following nearly four decades in the credit union movement. In recent years, she graciously shared her time and experience by serving... READ MORE

Ho, Ho, D'oh! Watch Your Holiday Behavior

December 01, 2007
Ho, Ho, D'oh! Watch Your Holiday Behavior December 1, 2007 By Colleen Rickenbacher Michelle and her husband, Dan, planned to attend her company's holiday party. It was her first year attending, and they looked forward to making the best impression. Unfortunately, they made some serious mistakes. First, they didn't RSVP... READ MORE

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