Human Resources

Shed Costs With These Technologies

August 25, 2009
LEAD STORY Shed Costs With These Technologies Need to slash costs and boost efficiency? Try these “sure-fire” technologies, advises Jackie Buchanan, executive vice president/chief information officer for $1.3 billion asset Genisys Credit Union, Auburn Hills, Mich., and vice chair of the CUNA Technology Council: • Workflow automation. A good workflow process... READ MORE

Reward Star Performers

August 25, 2009
CUs turn to nonmonetary rewards during times of budgetary restraint. READ MORE

Salary Freeze

July 20, 2009
This year at GTE Federal Credit Union, Tampa, Fla., no employee will get a raise, promotion, or 401(k) match. But nobody's complaining. READ MORE

Get the Salary Survey Scoop

July 20, 2009
Nearly 40% of credit unions plan to freeze wages during 2009, according to the Credit Union National Association’s (CUNA) 2009-2010 Complete Credit Union Staff Salary Survey Report .  CUNA senior research analyst Beth Soltis examines CU salary trends. Watch now . That’s the highest percentage during the more than 25... READ MORE

E-Scan Insights: Human Resources

July 09, 2009
Nearly 40% of credit unions plan to freeze salaries in 2009, up considerably from the 23% of credit unions that did so in 2008, reports CUNA’s 2009-2010 Credit Union Environmental Scan Report . This makes retention of value employees particularly challenging, even during these tough economic times. Many credit unions... READ MORE

Savings Interrupted: Warn Staff About Draining 401(k) Plans

June 29, 2009
By Sharon Severson Without question, these are serious financial times. As more people find themselves unemployed, underemployed, or otherwise strained to meet their financial obligations, they may be tempted to tap into their retirement savings. While borrowing from a 401(k) retirement account may seem like an easy path to fast... READ MORE

Make Negative Work Illusions Disappear

June 18, 2009
"Understanding how magicians create illusions on stage can show us how negative illusions are created at work,” says Brad Barton , author of “Beyond Illusions” and member of the International Brotherhood of Magicians. Blending the mystery of magic with the realities of the workplace, Barton will inspire people to take... READ MORE

Get a Grip on Compliance

June 17, 2009
LEAD STORY Say goodbye to compliance worries with tools from two CUNA strategic alliance providers. Compliance software from Verafin Inc., St. John’s, Newfoundland, helps you comply with the Bank Secrecy Act, USA PATRIOT Act, and Fair and Accurate Credit Transactions Act red flag rules. TraceSecurity Compliance Manager™ from TraceSecurity, Baton... READ MORE

Is Your CU Ready For a Pandemic?

June 17, 2009
Business continuity plans must address many risks, including H1N1 flu outbreaks. Valerie Moss Credit unions can experience a disruption in operations anytime, ranging in severity from a short-term power outage to a severe weather-related event such as tornado or flood. A disruption also may come from an infectious disease outbreak,... READ MORE

Loans & Employees: What To Do When Staff Default

May 28, 2009
By Judy Dahl Linda Amoroso Employers walk a fine line when disciplining employees for personal behavior. But what should a credit union do if an employee defaults on a credit union loan? “Our primary goal regarding any default is to immediately work one-on-one with the member—in this case, the employee—to... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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