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CUs Maintain Fee Advantage
May 13, 2013
Find the balance between member-friendly fees and your CU’s financial viability.
Safeguarding Members From Fraud
May 11, 2013
Fraud—the intent to trick people out of their wealth—is as old as humanity.
May 03, 2013
'I always encourage people to be bolder.'
Q&A with CSCU President Bob Hackney
May 01, 2013
CUs are no longer just hunkering-down and maintaining the status quo, Hackney says.
The Evolution of an ATM Network
April 30, 2013
President/CEO Stan Hollen reflects on how the company has evolved since he took over more than seven years ago.
Beware Fraudulent Card Applications and Account Takeovers
April 29, 2013
The end goal for card issuers is limiting losses, not limiting the number of fraud cases.
Take My Life…Please
April 26, 2013
'Perhaps rather than telling members what not to do, we should take the difficult ones and tell them the opposite of what we want them to do.'
The Time Is Now for Capital Reform
April 22, 2013
Credit unions want—and need—capital reform. The time is now
Why You Shouldn’t Take Financial Advice from Justin Bieber
April 22, 2013
Many CUs use prepaid cards as a transition to mainstream products.
Communication Key in Controlling Expenses
April 17, 2013
This runs counter to the stereotype of the CFO who hides in an office, emerging only to growl at co-workers who seek to spend money in unexpected ways.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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