Operations

CEOs: Avoid These Strategy Mistakes

September 01, 2005
CEOs: Avoid These Strategy Mistakes September 1, 2005 Even the best executives are subject to making predictable errors that affect their organizations and careers, according to a new Filene Research Institute report. Many of these errors relate to how CEOs think about their decisions in the face of substantial uncertainty.... READ MORE

Gary Irvin Encourages Innovation

September 01, 2005
Gary Irvin Encourages Innovation September 1, 2005 Who: Gary Irvin What: President/CEO Where: FORUM CU, Indianapolis Best thing about being a CEO: Knowing that I have the opportunity to help create and foster a culture at work that dramatically affects the personal lives of our employee force and the bottom... READ MORE

Rethinking The ATM Outsourcing Model

September 01, 2005
Rethinking The ATM Outsourcing Model September 1, 2005 A proven approach Integrated partnerships By Mark Hoppe Across America, financial institutions have learned that outsourcing the components of an automated teller machine (ATM) program can bring a quick boost to the bottom line. Saving an average of 15% to 20% by... READ MORE

Serving Latino Members: Doing Well By Doing Good

August 01, 2005
Serving Latino Members: Doing Well By Doing Good August 1, 2005 By Bill Merrick In 2000, the population of new Latino immigrants in Charlotte, N.C., grew 410%. In 2001, crimes against these new residents increased 500% because few had relationships with financial institutions and had no safe place to keep... READ MORE

What Are The Keys To Strategic Planning?

August 01, 2005
What Are The Keys To Strategic Planning? August 1, 2005 Generate Excitement When people get excited and engaged in the process, you get better results and gain clarity of purpose. We engage people by continuously bringing in new perspectives and resources to stimulate our strategic thinking. For example, a few... READ MORE

CUSO Collaboration: Find The Right Business Partner

July 01, 2005
CUSO Collaboration: Find The Right Business Partner July 1, 2005 Collaboration is a hallmark of the credit union movement, and credit union service organizations (CUSOs) owned by multiple credit unions are the ultimate expression of cooperation. Although collaboration may be a noble endeavor, it's not easy to attain. "Everyone likes... READ MORE

Building Or Expanding? Conduct A Facilities Planning Study

July 01, 2005
Building Or Expanding? Conduct A Facilities Planning Study July 1, 2005 Few credit union executives would consider launching a major new product or service initiative without first conducting an in-depth marketing analysis to determine member needs. Yet, there's often a gap in strategic planning when it comes to building or... READ MORE

Bolster Your Business Continuity Planning

July 01, 2005
Bolster Your Business Continuity Planning July 1, 2005 A comprehensive business continuity plan does more than meet Federal Financial nstitution Examination Council (FFIEC) regulations, it proves to members, employees, and others that the business will withstand any disaster, according to 'Business Continuity Planning and the FFIEC Guidelines,' a white paper... READ MORE

New ATM Features Accomplish Multiple Goals

June 01, 2005
New ATM Features Accomplish Multiple Goals June 1, 2005 By Darla Dernovsek As credit unions invest in automated teller machine (ATM) improvements or new machines that meet triple data encryption standard and Americans With Disability Act requirements, they're also likely to improve other ATM capabilities. So says 'ATM Strategies,' a... READ MORE

What's New With ATMs?

June 01, 2005
What's New With ATMs? June 1, 2005 By Patrick Totty Branch in a box Compliance, security challenges Out of the ‘skunk works Introducing new features While the most dramatic growth in the sheer number of automated teller machines (ATMs) is behind us, three factors ensure that the machines will continue... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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