Operations

Scope Out CEO Search Services

August 01, 2006
Scope Out CEO Search Services August 1, 2006 Recruiters: What to expect Common recruiting mistakes CEO Search Firm Checklist Patrick Totty Thanks to two trends, the face of CEO-level recruiting in the credit union industry has changed significantly over the past 10 years: Baby boomer credit union CEOs are nearing... READ MORE

Serve Hispanic Members The Right Way

August 01, 2006
Serve Hispanic Members The Right Way August 1, 2006 By Astrid Rial Credit unions are in a unique position to attract and retain Hispanic members. That's because by their cooperative, member-owned nature, they provide peace of mind and security, especially to recent Spanish-speaking immigrants who are wary of banks in... READ MORE

Galaxy Plus Releases Disaster Recovery Solution

August 01, 2006
Galaxy Plus Releases Disaster Recovery Solution August 1, 2006 GalaxyPlus Credit Union Systems, Troy, Mich., has released a disaster recovery solution that restores full data processing within four hours of a declared disaster. This solution ensures business continuity by restoring core processing, online automated teller machine processing, Internet banking, audio... READ MORE

EPL Adds Business Continuity Planning Solution

August 01, 2006
EPL Adds Business Continuity Planning Solution August 1, 2006 EPL, a Birmingham, Ala.-based, credit union-owned, business technology firm has announced a partnership with Strohl Systems, King of Prussia, Pa., to resell and market Strohl's PLANet for credit unions. The product is an online business continuity tool designed specifically for credit... READ MORE

VERO Introduces Automated Check Cashing Solution

August 01, 2006
VERO Introduces Automated Check Cashing Solution August 1, 2006 VERO Inc., Portland, Ore., has introduced an end-to- end automated check cashing solution designed to improve credit unions' efficiency, enhance members' and nonmembers' service experience, and reduce check fraud losses. VERO's automated check-cashing solution streamlines processes and decreases wait times. During... READ MORE

Branch Design: Walk In Your Members' Shoes

July 01, 2006
Branch Design: Walk In Your Members' Shoes July 1, 2006 By Greg Gray For a credit union branch to be successful, it must do more than offer competitive products and services. It must effectively communicate its offerings and connect with its audience--current and prospective members. Whereas some see branch design... READ MORE

Grow Your Credit Union's Branch Network

July 01, 2006
Grow Your Credit Union's Branch Network July 1, 2006 Branch network optimization Factors to consider Site-selection traps Site-selection considerations By Michael J. Purchia Credit unions don't typically have in-house real estate departments to oversee site selection when it comes time to branch out. This sometimes causes them to rely on... READ MORE

Make Deposits In Your Reputation Account

July 01, 2006
Make Deposits In Your Reputation Account July 1, 2006 By Clark Crowdus The stony silence of oil company CEOs in the face of criticism over record profits--while record prices are being seen at the pump globally--is emblematic of a corporate goal that's not in sync with the needs of its... READ MORE

Relationship Selling: Make The Intelligent Call

July 01, 2006
Relationship Selling: Make The Intelligent Call July 1, 2006 By Cindy Heximer 'Know me. Hear me. Help me.' These are the foundations of successful relationship selling. This approach to sales is founded on a dialogue with clients and prospects. It allows you to use their needs to set up a... READ MORE

CUSOs Create Success Through Collaboration, Innovation

July 01, 2006
CUSOs Create Success Through Collaboration, Innovation July 1, 2006 By Tony Boutelle The future of credit unions depends on the ability to grow and be competitive. Since their inception almost 20 years ago, credit union service organizations (CUSOs) have played an ever-expanding role in the credit union movement, providing services... READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive