Operations

Lessons in Member Service

March 01, 2007
Lessons in Member Service March 1, 2007 When Vicki Smith joined Rogue Federal Credit Union in 1977, the Medford, Ore., institution had $10 million in assets and about 12 employees. It now has more than $370 million in assets and 150 employees. Smith, chief member relations officer, reflects on the... READ MORE

Biometric Innovations

March 01, 2007
Biometric Innovations March 1, 2007 By Jim Jerving Biometrics is not security's silver bullet. Rather, it provides another option to consider, especially in the area of user authentication. It's another layer of the security onion that helps deter threats to an organization's data. Biometrics is the science and technology of... READ MORE

Corporate Credit Union Innovations

March 01, 2007
Corporate Credit Union Innovations March 1, 2007 By Patrick Totty Corporate credit unions feel ever-increasing pressure from outside-the-industry providers given today's intensely competitive financial services marketplace. Although their close ties with and knowledge of natural-person credit unions still provides an advantage, corporates know they must prove they can deliver the... READ MORE

Focus Employees' Efforts on What Truly Matters

March 01, 2007
Focus Employees' Efforts on What Truly Matters March 1, 2007 Employees want to contribute to the bottom line, but managers don't always tell them, specifically, what they must do to achieve that, according to David Giannetto and Anthony Zecca, co-authors of the book, "The Performance Power Grid: The Proven Method... READ MORE

Innovation: Why Not Dust First, Vacuum Second?

March 01, 2007
Innovation: Why Not Dust First, Vacuum Second? March 1, 2007 Denise Gabel, new chief innovation officer at the Filene Research Institute , Madison, Wis., admits innovation can be a messy process for those seeking perfection—the two simply don't fit together perfectly. Gabel, former vice president of strategic direction at $850... READ MORE

Disaster Recovery: Three Key Lessons

February 01, 2007
Disaster Recovery: Three Key Lessons February 1, 2007 By Patrick Totty Disasters occur daily. But human nature dictates that thinking about them doesn't ride high on most credit unions' to-do lists. And given credit unions' myriad other daily concerns, it's easy to see why most credit unions don't dedicate a... READ MORE

Changing Faces on the Teller Line

February 01, 2007
Changing Faces on the Teller Line February 1, 2007 By Beth Stetenfeld It's not news that tellers often leave their jobs on the front line for positions with more prestige and pay. What is news: strategies credit unions use to reduce teller turnover--in some cases more than 50%. Credit union... READ MORE

Business Execution Round-up: Seven Companies to Learn From

February 01, 2007
Business Execution Round-up: Seven Companies to Learn From February 1, 2007 Since 2006 ended, business executives of every stripe find themselves reflecting on the past year. What went right? What went wrong? Did we make progress toward our goals? Were employees motivated and engaged? Rick Lepsinger advises learning from the... READ MORE

Credit Union Buildings Are Going Green

February 01, 2007
Credit Union Buildings Are Going Green February 1, 2007 By Paul Todd Merrill 'Green building' and 'LEED certified' are common construction industry buzzwords, and credit unions should understand these terms as they consider new facilities. But what does it mean to 'go green?' Why should credit unions care? And, finally,... READ MORE

Seven Computer Security Resolutions

February 01, 2007
Seven Computer Security Resolutions February 1, 2007 While artificial intelligence has come a long way, computer users still are the ones charged with the security of their data, networks, and computers. People at the keyboards should take seven key steps to assure the maximum possible computer and network security in... READ MORE

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