Operations

Phishers Feast on Financial Firms

October 01, 2007
Phishers Feast on Financial Firms October 1, 2007 By Carolyn James & John LaCour After years of focusing primarily on auction sites, phishers now target credit unions and other financial institutions more than any other industry, according to research from brand protection firm MarkMonitor , San Francisco. In a typical... READ MORE

Practice 'Pre-Emptive Compliance'

October 01, 2007
Practice 'Pre-Emptive Compliance' October 1, 2007 By Leonard Ryan One of the most effective military strategies is the pre-emptive strike, because it almost always provides the advantage to the forces taking the initiative. The same is true for credit unions that practice "pre-emptive compliance" to avoid risks and enhance member... READ MORE

Reach, Teach Young Adults

October 01, 2007
Reach, Teach Young Adults October 1, 2007 Author and America's Credit Union Conference & Expo speaker Anya Kamenetz describes three key economic problems plaguing young adults: 1. Student loan debt. Two-thirds of today's college students have federal loans for postsecondary education, she says, up from 35% in 1993-94. Graduates' average... READ MORE

Intelligent Video Surveillance Thwarts ID Theft

October 01, 2007
Intelligent Video Surveillance Thwarts ID Theft October 1, 2007 By Dagan Sadeh A teller walks away from his desk briefly, leaving a short queue of customers to wait. One customer from the queue steps forward quickly, grabbing a handful of new credit cards ready to be mailed to customers with... READ MORE

Member Growth South of the Border

October 01, 2007
Member Growth South of the Border October 1, 2007 Slow membership growth isn't a problem just for U.S. credit unions. Susana Len, marketing manager for Caja Libertad, shares how the Quertaro, Mexico, credit union addresses this issue. What challenges does Caja Libertad face when acquiring new members? 1. Loss of... READ MORE

Take the Compliance Challenge

October 01, 2007
Take the Compliance Challenge October 1, 2007 By Valerie Moss Q Does the Servicemembers Civil Relief Act (SCRA) permit a servicemember to automatically suspend loan payments to the credit union without a court order? A No. A servicemember can't discontinue loan payments unilaterally without a court's authorization. If a servicemember... READ MORE

Members Go For Gift Cards

October 01, 2007
Members Go For Gift Cards October 1, 2007 By Cathy Fleming Gift cards might not be big money-makers for credit unions. But members like the convenience the cards provide, and credit union executives find value in adding the cards to their product lineup. Sarah Canepa Bang, CEO of Financial Service... READ MORE

CU Hero: Thompson Ministers to Members

October 01, 2007
CU Hero: Thompson Ministers to Members October 1, 2007 Like most heroes, Mendell Thompson doesn't see himself that way. Instead, the president/CEO of America's Christian Credit Union , Glendora, Calif., bestows that title on the many ministries his credit union serves that empower people to change their lives. "I manage... READ MORE

E-mail Spam Wars

September 01, 2007
E-mail Spam Wars September 1, 2007 By Ron Daly Here's the good news: The ongoing battle to fight spam is making real progress. Internet service providers (ISP) are using more sophisticated and improved spam filters to catch unwanted e-mails and online scams. And consumers are more vigilant in managing their... READ MORE

Seven Ways to Head Off Staff Performance Issues

September 01, 2007
Seven Ways to Head Off Staff Performance Issues September 1, 2007 You find them at nearly every place of employment—employees who exhibit "below standard" performance. At a credit union, it may be the salesperson with inconsistent numbers (dynamite one month, sluggish the next), or the assistant manager out with a... READ MORE

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