Operations

The Next Generation of Signature Authentication

December 01, 2006
The Next Generation of Signature Authentication December 1, 2006 Every fingerprint is unique, just as every hand signing a name creates specific variations not detectable by the human eye. Using a unique algorithm, Signishellâ„¢ from Card Scanning Solutions captures detailed measurements of a signer's rhythm, speed, pressure, and acceleration when... READ MORE

How to Succeed With a Community Charter

November 01, 2006
How to Succeed With a Community Charter November 1, 2006 Expand marketing Make organizational changes Focus on human resources Why convert to a community charter when your main sponsor isn't downsizing or moving? To grow and attract new borrowers and savers, and fill a niche, says Joe Thomas, CEO of... READ MORE

Disaster Role-Playing Exercise

November 01, 2006
Disaster Role-Playing Exercise November 1, 2006 Editor's note: EECU patterned this scenario after an exercise conducted by Jack Henry & Associates' Centurion Disaster Recovery Group . Introduction: For the next several hours, you will be participating in a business continuity and disaster recovery exercise designed to test our decision-making processes... READ MORE

Disaster Recovery Role-Play

November 01, 2006
Disaster Recovery Role-Play November 1, 2006 By Darla Dernovsek Role-playing exercises help credit unions imagine a disaster's impact on everyday operations. At EECU (formerly Educational Employees Credit Union), Fort Worth, Texas, a pandemic role-playing exercise helped the $570 million credit union develop the first draft of a plan aimed at... READ MORE

Due Diligence: Keep Members, Regulators Happy

November 01, 2006
Due Diligence: Keep Members, Regulators Happy November 1, 2006 By Norine Richards The National Credit Union Administration (NCUA) often repeats the "due diligence" theme in regulations, letters to federally insured credit unions, and examiner questionnaires. These eight steps incorporate the points in NCUA's 2001 letter regarding due diligence in selecting... READ MORE

Business Continuity Lessons Learned

November 01, 2006
Business Continuity Lessons Learned November 1, 2006 By Jim Jerving Business continuity planning has changed dramatically due to a confluence of events--both man-made and natural--as well as technology advances. Business continuity consisted of ensuring that the credit union's core processor would be up and running after a disruption of services.... READ MORE

Coin Counter Allows Electronic Transfers Into Consumers' Accounts

November 01, 2006
Coin Counter Allows Electronic Transfers Into Consumers' Accounts November 1, 2006 Coinstar Inc., Bellevue, Wash., has developed the new Coinstar Direct Coin Depositâ„¢ service that will allow consumers to electronically transfer coins into personal accounts. This feature is complemented with Coinstar's new Madison coin-counting kiosk, specifically designed for retail financial... READ MORE

Snapshot: Midyear Financials

November 01, 2006
Snapshot: Midyear Financials November 1, 2006 Midyear Financials Source: National Credit Union Administration READ MORE

CUs Do a World of Good

October 01, 2006
Roberto Heredia maneuvers his motorcycle up and down washed-out gravel roads across a mostly dry creek bed, zipping past the arid, hilly landscape near Bolivia's southern border with Argentina. The loan officer for Magisterio Rural Agencia Padcaya Credit... READ MORE

Create a Member Experience

October 01, 2006
Create a Member Experience October 1, 2006 A study by Right Now Technologies, Bozeman, Mont., reveals that only 22% of customers believe companies 'currently provide an excellent customer experience.'Why CRM FailsAccording to the CUNA TechnologyCouncil white paper, 'Successful CRM Implementations: A Journey of Culture,Technology, and People,' these are common reasons... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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