Operations

Build a Better Web Site

February 01, 2008
Build a Better Web Site February 1, 2008 A credit union's Web site no longer is just an accessory; it's a necessity, agree Web and marketing experts. Unfortunately, too often this powerful tool isn't used to its full potential. One credit union making the most of its Web site is... READ MORE

Fraud Prevention: Eight Questions

February 01, 2008
Fraud Prevention: Eight Questions February 1, 2008 When it comes to detecting fraudulent activity, many solutions can help your credit union defend, adapt, and guard against cybercrime. But what approach is best? To sort through the vendor hype, Entrust , Addison, Texas, suggests asking these questions while evaluating different solutions.... READ MORE

Bridge the Generation Gap

February 01, 2008
Bridge the Generation Gap February 1, 2008 By Chuck Klein Generation Y demands that all its banking needs be conducted via the Web. They don't ever want to visit a branch—not ever. However, traditional baby boomers prefer to do all their banking at the branch. So how does a credit... READ MORE

The Human Firewall: Social Engineering and IT Security

January 01, 2008
The Human Firewall: Social Engineering and IT Security January 1, 2008 By Ken Smith People are the first, last, and best line of defense in information technology (IT) security. Every year, credit unions and other financial institutions spend millions of dollars developing, monitoring, and updating their IT security protocols, but... READ MORE

Assess Your IT Controls

January 01, 2008
Assess Your IT Controls January 1, 2008 By Alyssa G. Martin, CPA, MBA An organization's information technology (IT) infrastructure provides the foundation for the applications and automated processes used for financial reporting functions. That supporting infrastructure is composed of three layers: databases and the database management system, the operating system,... READ MORE

The Profitability of Data Accuracy

January 01, 2008
The Profitability of Data Accuracy January 1, 2008 By Jennifer Maisano The tides have changed over the last few years and you can either ride the wave or get stuck in the undertow. Consumers are bombarded daily with dozens of commercials advertising "know your credit score" and "obtain your free... READ MORE

Benefit Prefunding May Offset Costs

January 01, 2008
Benefit Prefunding May Offset Costs January 1, 2008 By John Moreno Recent National Credit Union Administration (NCUA) regulations and subsequent clarifying opinion letters may slow rising benefit costs by allowing federally chartered credit unions to prefund future benefit obligations using normally nonpermissable investment vehicles. The most widespread example of this... READ MORE

Judy McCartney on Leadership

December 01, 2007
Judy McCartney on Leadership December 1, 2007 A new life chapter awaits Judy McCartney, president/CEO, Orange County's Credit Union , Santa Ana, Calif., as she retires Jan. 1, 2008, following nearly four decades in the credit union movement. In recent years, she graciously shared her time and experience by serving... READ MORE

Target Sales to Increase Wallet Share

December 01, 2007
Target Sales to Increase Wallet Share December 1, 2007 By Beth Stetenfeld Imagine your members are candy bars: Snickers®, Milky Way Bar®, and 3 Musketeers®. You're told to grab as many as you can in 10 seconds. What do you do? Next, you're told Snickers are worth $1; Milky Way... READ MORE

Branch Placement Starts With a Mission

December 01, 2007
Branch Placement Starts With a Mission December 1, 2007 By Beth Stetenfeld When something goes wrong with a branch location, usually it traces back to decisions made at the beginning of the placement process, says Shaun Pond, senior vice president, IBT Enterprises , Norcross, Ga., a CUNA strategic alliance provider... READ MORE

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