Operations

Serving the Underserved: Mobile Could Be Key

September 01, 2007
Serving the Underserved: Mobile Could Be Key September 1, 2007 By Roy W. Urrico Financial institutions should look to the 17.5 million people who are underbanked as a potential market in light of its size, demand for financial services, and demonstrated willingness to embrace mobile technology. So says a white... READ MORE

Spotlight: Catherine Tierney

September 01, 2007
Spotlight: Catherine Tierney September 1, 2007 Who: Catherine Tierney What: President/CEO Where: Community First CU , Appleton Wis. First job and lessons learned: At 16, I worked at Mr. Donut, a local franchise producing and selling doughnuts, cookies, and sandwiches. I learned: How to budget my time so I could... READ MORE

Branch innovation: Change your focus

August 01, 2007
Branch innovation: Change your focus August 1, 2007 By Beth Stetenfeld Credit unions can't afford to build branches that focus on the cost center (i.e., a traditional teller line) as the primary attraction of their retail space. That was the main message from Gene Pranger at CUNA Mutual Group's 2007... READ MORE

Card Security: Protect Data as if it Were Cash

August 01, 2007
Card Security: Protect Data as if it Were Cash August 1, 2007 By Andre Muscat The theft of more than 45 million credit/debit card details and 455,000 merchandise records from TJX Co.s Inc. over an 18-month period was one of the worst security breaches to hit the headlines this year.... READ MORE

Why do CUs Fail?

August 01, 2007
Why do CUs Fail? August 1, 2007 Build assets, boost your ROA (return on assets) and you'll improve your chances of survival. So says a Filene Research Institute report, "Determinants of Credit Union and Commercial Bank Failures: Similarities and Differences, 1981-2005." The report, authored by James A. Wilcox , Filene... READ MORE

Tools of the Trade

August 01, 2007
Tools of the Trade August 1, 2007 Credit union vendors introduce new Check 21, card services, and fraud management offerings. CUs Cash in with Check 21 As transportation costs continue to rise and courier fees increase, more credit unions are looking to branch capture to ease the mounting cost. Branch... READ MORE

Fight Check Forgery With New Technologies

July 01, 2007
Fight Check Forgery With New Technologies July 1, 2007 By Yuri Prizemin CUNA Mutual Group , Madison, Wis., reports it paid credit union check fraud claims in 2006 totaling $16.9 million—down from approximately $21 million in both 2004 and 2005 due to improved loss controls and tighter underwriting standards. But... READ MORE

E-mail Marketing Made Easy (Part I)

July 01, 2007
E-mail Marketing Made Easy (Part I) July 1, 2007 By Lisa Forlenza We all know the "e" in e-mail stands for electronic. However, I like to think "e" also stands for easy, efficient, and effective. If you're new to the world of e-mail marketing, you may believe embarking on an... READ MORE

CUs and Social Lending: Make Banking About Sharing

July 01, 2007
CUs and Social Lending: Make Banking About Sharing July 1, 2007 By Bill Merrick Want to attract young members? Take a lesson from MySpace . The social networking site provides valuable insights into young adult consumers and how credit unions might approach this market, according to Zopa's Wade Lagrone, vice... READ MORE

Should Your CU Do a 'Sale-Leaseback?'

July 01, 2007
Should Your CU Do a 'Sale-Leaseback?' July 1, 2007 By Vincent Pellerito With declining net interest margins, rising operating expenses, and unprecedented merger activity, credit unions face a challenging landscape to remain competitive. Converting all or a portion of corporate-owned properties into a sale-leaseback allows credit unions to transform nonearning... READ MORE

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