Operations

Tools of the Trade

August 01, 2007
Tools of the Trade August 1, 2007 Credit union vendors introduce new Check 21, card services, and fraud management offerings. CUs Cash in with Check 21 As transportation costs continue to rise and courier fees increase, more credit unions are looking to branch capture to ease the mounting cost. Branch... READ MORE

Fight Check Forgery With New Technologies

July 01, 2007
Fight Check Forgery With New Technologies July 1, 2007 By Yuri Prizemin CUNA Mutual Group , Madison, Wis., reports it paid credit union check fraud claims in 2006 totaling $16.9 million—down from approximately $21 million in both 2004 and 2005 due to improved loss controls and tighter underwriting standards. But... READ MORE

E-mail Marketing Made Easy (Part I)

July 01, 2007
E-mail Marketing Made Easy (Part I) July 1, 2007 By Lisa Forlenza We all know the "e" in e-mail stands for electronic. However, I like to think "e" also stands for easy, efficient, and effective. If you're new to the world of e-mail marketing, you may believe embarking on an... READ MORE

CUs and Social Lending: Make Banking About Sharing

July 01, 2007
CUs and Social Lending: Make Banking About Sharing July 1, 2007 By Bill Merrick Want to attract young members? Take a lesson from MySpace . The social networking site provides valuable insights into young adult consumers and how credit unions might approach this market, according to Zopa's Wade Lagrone, vice... READ MORE

Should Your CU Do a 'Sale-Leaseback?'

July 01, 2007
Should Your CU Do a 'Sale-Leaseback?' July 1, 2007 By Vincent Pellerito With declining net interest margins, rising operating expenses, and unprecedented merger activity, credit unions face a challenging landscape to remain competitive. Converting all or a portion of corporate-owned properties into a sale-leaseback allows credit unions to transform nonearning... READ MORE

Teach Members, Employees How to Prevent ID Theft

July 01, 2007
Teach Members, Employees How to Prevent ID Theft July 1, 2007 By Michelle Cunningham Credit union members and other consumers can do many things to protect themselves from identity and credit card theft, according to the co-founder of an Internet security and compliance firm. Jim Stickley, chief technology officer and... READ MORE

Members' Use of Branches is Changing

July 01, 2007
Members' Use of Branches is Changing July 1, 2007 By Cathy Fleming Branch tools and technologies continue to evolve, as does how members use credit union facilities. Kathleen Litman, vice president of marketing for $1.3 billion asset Technology Credit Union , San Jose, Calif., and David Seeger, CEO of $28... READ MORE

Thwart Threats From the Inside

June 01, 2007
Thwart Threats From the Inside June 1, 2007 By Ellen Libenson Imagine an unhappy systems administrator who wants to teach a seemingly unappreciative company a lesson … an employee passed over for a promotion or a raise … an information technology (IT) manager disappointed by the amount of a bonus... READ MORE

Myers' Mark on the Movement

June 01, 2007
Myers' Mark on the Movement June 1, 2007 Bill Myers retires this month after 28 years as sole CEO of $51 million asset Alternatives Federal Credit Union , Ithaca, N.Y. Though he wouldn't want the hoopla, he's a shining example of what the credit union movement is all about. No... READ MORE

Thirteen Habits Every Manager Should Develop

June 01, 2007
Thirteen Habits Every Manager Should Develop June 1, 2007 Being successful in business requires forming good habits, says Ty Freyvogel, founder of Entrepreneurslab.com . He says developing these 13 habits will help managers eliminate problems before they arise: 1. Review all systems from top to bottom Examine what's working and... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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