More Bankruptcies, Less Room for Error

November 17, 2008
Michael McLain   Be careful how you report discharged loans, handle collateral, and view advice .   Expect a continuing rise in foreclosures and bankruptcies in 2009 due to the economic turmoil.   Three recent bankruptcy cases show the importance of thoroughly understanding bankruptcy law and its relation to other... READ MORE

Beyond Order-Taking

November 17, 2008
Does your credit union want a successful call center that actively meets members’ needs?   It’s the simple things that make it work, say presenters at the 11th annual CUNA Operations, Sales & Service Council Conference in Williamsburg, Va.   Among their suggestions: Educate staff on how to approach each... READ MORE

Safety Beyond the Storm

November 17, 2008
Sharyn Alden   Business continuity plans now factor in economic contingencies .   Business continuity plans are evolving, agree credit union CEOs. They describe how their plans—strategically defined roadmaps—define what their credit unions must do to compete and stay ahead of the curve when bumpy roads derail business as usual.... READ MORE

Investment CUSOs: What's Your Top Challenge?

November 01, 2008
November 1, 2008 By Cathy Fleming Today's investment volatility provides challenges—both financial and emotional—for members and the investment firms serving them. "We're in a volatile environment, and it has been a challenge for the entire industry," says Keith Pipes, executive vice president of finance and financial services for $3.6 billion... READ MORE

Address Economic Issues With ALM

November 01, 2008
November 1, 2008 Members' ailing financial health, deposit pricing challenges, liquidity risk, market interest rate movement, pressures on gross spreads—they all promise to make 2009 a challenging environment for credit unions. One tool that can help is an old standby: asset/liability management (ALM), says Denny DeGroote, ALM services manager for... READ MORE

Compliance Q&A: Holiday Hours, FCRA

November 01, 2008
Compliance Q&A: Holiday Hours, FCRA November 1, 2008 By Valerie Moss Q Staff members often debate whether the credit union can close for more than three consecutive days during the holiday season. Is there any federal regulation limiting the number of consecutive days a federal credit union can remain closed?... READ MORE

Should CUs Accept the Matricula Consular?

October 01, 2008
Should CUs Accept the Matricula Consular? October 1, 2008 Should credit unions accept the matricula consular to give immigrants access to nonpredatory financial services? Or does its acceptance encourage illegal immigration? Tell us what you think. Yes, and maybe open shared branches in Mexico Yes, it's my opinion that we... READ MORE

Mica: CUs are Safe and Sound

October 01, 2008
Mica: CUs are Safe and Sound October 1, 2008 Credit Union National Association ( CUNA ) President/CEO Dan Mica assured a national television audience that federally insured deposits in the nation's credit union system are safe and have the full backing of the U.S. government. Live on Fox Business News,... READ MORE

Sample Convention CU 'Tweets'

October 01, 2008
Sample Convention CU 'Tweets' October 1, 2008 Credit unions got the latest credit union take on happenings at the Democratic (DNC) and Republican National Conventions (RNC) through Credit Union National Association ( CUNA ) staff postings on Twitter . "Tweets" are instant, short, online postings—limited to no more than 140... READ MORE

Sales and Service: Be 'Value-Driven'

October 01, 2008
Sales and Service: Be 'Value-Driven' October 1, 2008 To compete and grow in today's financial industry, many credit unions continue to add new products and services, expand fields of membership, upgrade technology, and streamline processes. While products, technology, and pricing strategies can be duplicated by your competitors, one strategy that... READ MORE

What's Popular

Popular Stories

Recent Discussion

Your Say: Have You Ever Suffered a Denial of Service Attack?

View Results Poll Archive