Operations

Beware the Accidental Saboteur

March 01, 2008
Beware the Accidental Saboteur March 1, 2008 Most organizations—even vibrant ones operating with little noticeable dysfunction—are filled with saboteurs, according to Quint Studer. Employees at every level do small, seemingly insignificant things to sabotage their own success, he says. "Even the best leaders and the most dedicated, hardworking employees do... READ MORE

Bankruptcy Prevention by Committee

March 01, 2008
Bankruptcy Prevention by Committee March 1, 2008 For nearly 20 years, a group of Michigan credit unions has banded together to put on a free workshop each year to educate members about alternatives to bankruptcy, how to prevent mortgage foreclosure, and other matters, says Fran Gibelyou, branch manager for Family... READ MORE

Compliance 2008: A to Z

March 01, 2008
Compliance 2008: A to Z March 1, 2008 By CUNA's compliance attorneys Editor's note: Many of the links in this article are available only to CUNA members . From risk A ssessment to Reg Z , a wide range of regulatory developments, examiner concerns, and potential congressional action will affect... READ MORE

Disaster Planning: How to Protect Your CU

March 01, 2008
Disaster Planning: How to Protect Your CU March 1, 2008 By Mike Retelle Disasters can strike in many forms. Floods, fires, earthquakes, acts of terrorism, data breaches—even the sudden departure of a CEO—all can disrupt your credit union's services and, in severe cases, cease operations altogether. Yet, it's easy to... READ MORE

Beware Spear Phishing

February 01, 2008
Beware Spear Phishing February 1, 2008 By Blake Hayward Any e-mail from your credit union's system administrator—addressed to you—is legitimate, right? Not necessarily. For example, let's say you get an e-mail from the system administrator explaining problems with the network and asking you to e-mail back your corporate user identification... READ MORE

Build a Better Web Site

February 01, 2008
Build a Better Web Site February 1, 2008 A credit union's Web site no longer is just an accessory; it's a necessity, agree Web and marketing experts. Unfortunately, too often this powerful tool isn't used to its full potential. One credit union making the most of its Web site is... READ MORE

Fraud Prevention: Eight Questions

February 01, 2008
Fraud Prevention: Eight Questions February 1, 2008 When it comes to detecting fraudulent activity, many solutions can help your credit union defend, adapt, and guard against cybercrime. But what approach is best? To sort through the vendor hype, Entrust , Addison, Texas, suggests asking these questions while evaluating different solutions.... READ MORE

Bridge the Generation Gap

February 01, 2008
Bridge the Generation Gap February 1, 2008 By Chuck Klein Generation Y demands that all its banking needs be conducted via the Web. They don't ever want to visit a branch—not ever. However, traditional baby boomers prefer to do all their banking at the branch. So how does a credit... READ MORE

The Human Firewall: Social Engineering and IT Security

January 01, 2008
The Human Firewall: Social Engineering and IT Security January 1, 2008 By Ken Smith People are the first, last, and best line of defense in information technology (IT) security. Every year, credit unions and other financial institutions spend millions of dollars developing, monitoring, and updating their IT security protocols, but... READ MORE

Assess Your IT Controls

January 01, 2008
Assess Your IT Controls January 1, 2008 By Alyssa G. Martin, CPA, MBA An organization's information technology (IT) infrastructure provides the foundation for the applications and automated processes used for financial reporting functions. That supporting infrastructure is composed of three layers: databases and the database management system, the operating system,... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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