Operations

TwentyFour/Seven

December 23, 2008
LEAD STORY  Fraudsters Seek Out Staff Fraudsters are taking a more personal approach to their craft through social engineering, the practice of obtaining private or proprietary information to use illicitly. So says Karen Daeke, senior vice president of security administration at $16.4 billion asset State Employees’ Credit Union, Raleigh, N.C.,... READ MORE

A Rainbow on That Horizon

December 23, 2008
James Collins Will the new year be as dire as pundits predict? If you read the newspaper headlines, the economic environment in 2009 will be as empty as the electrical department in an Amish store. In fact, the Credit Union National Association’s 2008-2009 forecast says growth, burdened by a deep... READ MORE

The Year of the Ox

December 23, 2008
Mark Sievewright  Compete and win with an unrelenting focus on the member. Soon it will be the Chinese New Year—the Year of the Ox. I’m told the ox is “the sign of prosperity through fortitude and hard work.” It’s a born leader, is dependable, and has an innate ability to... READ MORE

"Wild and Wooly Year' Seen for Consumer Bills

December 23, 2008
Mark Wolff Key to success is the need to play effective defense. Amid all of today’s financial turmoil, credit unions are being recognized in local press as safe havens and responsible lenders. The “Google alerts” of credit union news stories that populate my e-mail inbox daily attest to that fact... READ MORE

Six Merger Myths

December 22, 2008
CUs offer real-world advice and dispel popular myths about mergers. Darla Dernovsek Throw away the cookie cutter. Abandon the off-the-shelf solution. Forget the formula. Experienced CEOs say mergers often confound expectations because of the many unknowns that make every credit union a unique organization. They take aim at six popular... READ MORE

Business Continuity Goes Mobile

November 17, 2008
Mobile recovery units and shared branching give CUs peace of mind during disasters .   Patrick Totty   Hurricane Katrina in 2005 was like a shot across the bow of U.S. credit unions. Even though most of the nation’s credit unions were immune to big tropical storms, they realized in... READ MORE

'Tis the Season Of Regulatory Concerns

November 17, 2008
Mary Dunn   The economy will affect CUs, but the extent is unknown .   How some credit unions in certain parts of the country, as well as the National Credit Union Administration (NCUA), can brace themselves against the economic storm is an important issue for the credit union system. ... READ MORE

More Bankruptcies, Less Room for Error

November 17, 2008
Michael McLain   Be careful how you report discharged loans, handle collateral, and view advice .   Expect a continuing rise in foreclosures and bankruptcies in 2009 due to the economic turmoil.   Three recent bankruptcy cases show the importance of thoroughly understanding bankruptcy law and its relation to other... READ MORE

Beyond Order-Taking

November 17, 2008
Does your credit union want a successful call center that actively meets members’ needs?   It’s the simple things that make it work, say presenters at the 11th annual CUNA Operations, Sales & Service Council Conference in Williamsburg, Va.   Among their suggestions: Educate staff on how to approach each... READ MORE

Safety Beyond the Storm

November 17, 2008
Sharyn Alden   Business continuity plans now factor in economic contingencies .   Business continuity plans are evolving, agree credit union CEOs. They describe how their plans—strategically defined roadmaps—define what their credit unions must do to compete and stay ahead of the curve when bumpy roads derail business as usual.... READ MORE

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