Operations

It's Time to Shape History

February 20, 2009
Tough times call for rallying around common challenges. History is a collection of watershed events and momentous times that can shape and define an industry. The credit union movement experienced such a time following the Great Depression. Challenging times call for banding together, caring for one another, and... READ MORE

Steer Members From Fuelish Loans

February 20, 2009
LEAD STORY When gasoline prices surpassed $4 per gallon last summer, siphoning consumers’ discretionary income, some members of Holy Rosary Credit Union, Rochester, N.H., faced the prospect of borrowing money to pay home heating expenses when winter came. That didn’t sit well with Brian Hughes, president/CEO of the $135 million... READ MORE

'Never Waste a Crisis' and Other Political Lessons From Buddy Gill

February 19, 2009
By Bill Merrick “Potomac Fever” struck Buddy Gill during a congressional internship in college, and he has been afflicted ever since. Crisis brings opportunity, says Texas CU League Chief Advocacy Officer Buddy Gill. Listen now . The Texas Credit Union League’s  chief advocacy officer/senior vice president has participated in more... READ MORE

Bienvenidos

February 18, 2009
Dianne Molvig As more financial institutions turn their backs on Hispanics, CUs welcome the service opportunities. Tough economic times typically induce the urge to hunker down, for individuals and organizations alike. But tough times also can open doors to new opportunities. Keep that in mind when considering whether to reach... READ MORE

CUs Battled to Offer Share Drafts

January 23, 2009
LEAD STORY Today payments increasingly are electronic and paper checks less common, according to The 2007 Federal Reserve Payments Study. The volume of checks paid dropped 6.4% from 2003 to 2006, while debit grew 17.5% and automated clearinghouse payments 18.6%. Yet there was a time when credit unions were up... READ MORE

Set the Stage for Sales

January 23, 2009
Carolyn Jordan Efficient, effective operations underlie sales success. A sales culture is the star of the show in today’s credit unions. Credit union professionals talk about achieving more sales and enhancing their sales culture. Yet they often fail to realize successful sales cultures are built on effective, efficient operational structures that... READ MORE

Jump-Start SEG Business

January 23, 2009
LEAD STORY Community-chartered credit unions can benefit from select employee group (SEG) relationships as much as other credit unions. They just need to differentiate themselves from competitors and position themselves as a SEG benefit, says Ginger Salt, senior vice president of markets for $1.2 billion asset Truliant Federal Credit Union,... READ MORE

Plan Now for Economic Rebound

January 23, 2009
Sharyn Alden CUs grow by serving financially challenged members. Is your credit union positioned to capture the most business when the economy improves? Regardless of what you call it—economic recovery, rebound, or upturn—many credit unions are planning for it now. They’re incorporating aggressive, strategic marketing, and expand¬ing their facilities as... READ MORE

Smart Deals & Fair Dealing

January 21, 2009
Smart Deals & Fair Dealing Jennifer Garrett Caprock FCU turns employees into member advocates in the auto-buying process and sees a 138% increase in volume over three years. Most credit union employees and executives will tell you there’s more to a successful auto-lending program than volume. Dale Hansard, president/CEO of... READ MORE

Tough Times for (Small) CUs

December 23, 2008
Mike Schenk There’s no silver bullet for the current economic turmoil. Even in good times, small credit unions face unique challenges. Today’s economic mess is causing big financial and operational problems for many credit unions, but particularly for the smallest ones. National Credit Union Administration data show U.S. credit unions... READ MORE

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