Operations

Bienvenidos

February 18, 2009
Dianne Molvig As more financial institutions turn their backs on Hispanics, CUs welcome the service opportunities. Tough economic times typically induce the urge to hunker down, for individuals and organizations alike. But tough times also can open doors to new opportunities. Keep that in mind when considering whether to reach... READ MORE

CUs Battled to Offer Share Drafts

January 23, 2009
LEAD STORY Today payments increasingly are electronic and paper checks less common, according to The 2007 Federal Reserve Payments Study. The volume of checks paid dropped 6.4% from 2003 to 2006, while debit grew 17.5% and automated clearinghouse payments 18.6%. Yet there was a time when credit unions were up... READ MORE

Set the Stage for Sales

January 23, 2009
Carolyn Jordan Efficient, effective operations underlie sales success. A sales culture is the star of the show in today’s credit unions. Credit union professionals talk about achieving more sales and enhancing their sales culture. Yet they often fail to realize successful sales cultures are built on effective, efficient operational structures that... READ MORE

Jump-Start SEG Business

January 23, 2009
LEAD STORY Community-chartered credit unions can benefit from select employee group (SEG) relationships as much as other credit unions. They just need to differentiate themselves from competitors and position themselves as a SEG benefit, says Ginger Salt, senior vice president of markets for $1.2 billion asset Truliant Federal Credit Union,... READ MORE

Plan Now for Economic Rebound

January 23, 2009
Sharyn Alden CUs grow by serving financially challenged members. Is your credit union positioned to capture the most business when the economy improves? Regardless of what you call it—economic recovery, rebound, or upturn—many credit unions are planning for it now. They’re incorporating aggressive, strategic marketing, and expand¬ing their facilities as... READ MORE

Smart Deals & Fair Dealing

January 21, 2009
Smart Deals & Fair Dealing Jennifer Garrett Caprock FCU turns employees into member advocates in the auto-buying process and sees a 138% increase in volume over three years. Most credit union employees and executives will tell you there’s more to a successful auto-lending program than volume. Dale Hansard, president/CEO of... READ MORE

Tough Times for (Small) CUs

December 23, 2008
Mike Schenk There’s no silver bullet for the current economic turmoil. Even in good times, small credit unions face unique challenges. Today’s economic mess is causing big financial and operational problems for many credit unions, but particularly for the smallest ones. National Credit Union Administration data show U.S. credit unions... READ MORE

Pillars of the Community

December 23, 2008
Judy Dahl Award-winning community CUs serve all members, not just some. The key to community credit union success is “staying focused on why we’re here—to serve members. We have to be a sustaining resource to [members],” says Rick Hein, CEO of $540 million asset OSU Federal Credit Union, Corvallis, Ore.... READ MORE

TwentyFour/Seven

December 23, 2008
LEAD STORY  Fraudsters Seek Out Staff Fraudsters are taking a more personal approach to their craft through social engineering, the practice of obtaining private or proprietary information to use illicitly. So says Karen Daeke, senior vice president of security administration at $16.4 billion asset State Employees’ Credit Union, Raleigh, N.C.,... READ MORE

A Rainbow on That Horizon

December 23, 2008
James Collins Will the new year be as dire as pundits predict? If you read the newspaper headlines, the economic environment in 2009 will be as empty as the electrical department in an Amish store. In fact, the Credit Union National Association’s 2008-2009 forecast says growth, burdened by a deep... READ MORE
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