Sample Convention CU 'Tweets'

October 01, 2008
Sample Convention CU 'Tweets' October 1, 2008 Credit unions got the latest credit union take on happenings at the Democratic (DNC) and Republican National Conventions (RNC) through Credit Union National Association ( CUNA ) staff postings on Twitter . "Tweets" are instant, short, online postings—limited to no more than 140... READ MORE

Sales and Service: Be 'Value-Driven'

October 01, 2008
Sales and Service: Be 'Value-Driven' October 1, 2008 To compete and grow in today's financial industry, many credit unions continue to add new products and services, expand fields of membership, upgrade technology, and streamline processes. While products, technology, and pricing strategies can be duplicated by your competitors, one strategy that... READ MORE

Do You Have an ACH Work Plan?

September 01, 2008
Do You Have an ACH Work Plan? September 1, 2008 By Mary Gilmeister Over the past few years the financial services industry has experienced dramatic changes in the way payments are made and processed. A 2007 Federal Reserve payment study showed that from 2000-2003, the number of electronic payments per... READ MORE

Does Your CU Need a Project Management Office?

September 01, 2008
Does Your CU Need a Project Management Office? September 1, 2008 By Thomas B. Clark, Ph.D. Most companies today must execute a continuing stream of strategic and highly complex projects such as new product implementations, construction or major facilities, marketing campaigns, mergers, and special events. Any given company may have... READ MORE

Want Growth? Do Right By Members

August 01, 2008
Want Growth? Do Right By Members August 1, 2008 By Michelle Cunningham What's the key to member growth? It's doing the right thing by members, according to Rudy Hanley, president/CEO of SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union), Santa Ana, Calif. Hanley presented his ideas on... READ MORE

The Changing Face of Debit Card Fraud

August 01, 2008
The Changing Face of Debit Card Fraud August 1, 2008 Growth in debit card transactions has a downside: Growth in debit card fraud. Krista Tedder, fraud manager for First Data Financial Services , Greenwood Village, Colo., advises credit unions about new debit card scams and how to avoid them. What... READ MORE

Streamline Card Processing to Reduce Fraud

August 01, 2008
Streamline Card Processing to Reduce Fraud August 1, 2008 By Dusty Bowers Just as one-stop shopping appeals to time-strapped consumers, using the same processor for debit personal identification number (PIN) and signature and credit card transactions can improve security, operational efficiency, and member service. Credit unions studying how best to... READ MORE

An Ounce of Fraud Prevention is Worth Millions in Cures

August 01, 2008
An Ounce of Fraud Prevention is Worth Millions in Cures August 1, 2008 By Kevin Joy As online banking activities grow, phishing attacks have become a prime source of identity theft. Credit unions are now finding themselves battling an escalating number of these attacks that are specifically designed to acquire... READ MORE

Insider Fraud and Your CU

August 01, 2008
Insider Fraud and Your CU August 1, 2008 By Michael Mulholand No credit union manager wants to think his/her employees are stealing money or member information. But internal fraud (employee fraud) is a major problem for financial institutions of all sizes—not just the biggest banks. In fact, as more of... READ MORE

Adaptable Fraud Prevention: A Global Solution

August 01, 2008
Adaptable Fraud Prevention: A Global Solution August 1, 2008 By Karen Postma It's no surprise that given the increased use of payment cards by consumers from Boston to Bangkok and places in between, card fraud is on the rise. Losses total in the hundreds of millions of dollars for debit... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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