Operations

Hooked on CUs From Day One

December 24, 2013
‘The people made it easy to get involved, learn, and grow.’ READ MORE

Keep Member Data Safe

December 23, 2013
Four steps to protect sensitive member data. READ MORE

Adopt these Four ERM Lessons

December 16, 2013
ERM should reduce the number of surprises that affect stakeholder confidence. READ MORE

A 360º View

November 27, 2013
ERM reveals how risks are connected. READ MORE

Mobile Malware: Faster, Better, Cheaper

November 19, 2013
Mobile malware attacks have increased more than six fold in the past year. READ MORE

CUs in Boom and Bust Economies

November 11, 2013
Assets at the $305 million credit union in Williston, N.D., increased 27% in 2010 and 25% in 2011 at the height of the land-lease boom. READ MORE

Scenes from the BAI Retail Delivery Conference

November 08, 2013
The conference aims to offers powerful ideas and insights for the world of retail banking. READ MORE

Former Walmart CEO Assesses Banking, Rips Political Climate

November 07, 2013
'One of the strangest things about financial services in the U.S. is that poorer people often pay more.' READ MORE

Mortgage Finance Landscape About to Change, But to What?

November 05, 2013
What emerges could look very different than what credit unions and members are experiencing today. READ MORE

CU Auto Lending On the Fast Track

November 01, 2013
Credit union auto lenders likely will look back at 2013 and proclaim, “Not bad!” READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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