Operations

The Plight of Small CUs

December 21, 2009
They face daunting challenges, but their leaders are passionate, motivated, and innovative. And they’re not giving up. CEOs of small credit unions don’t hold those positions to gain fame and fortune. They hold those positions because they have a vision, and they’re passionate about that vision. And... READ MORE

Lead for the Future

December 21, 2009
Executives say certain leadership behaviors have helped their companies through the recent economic crisis, such as inspiring others and defining expectations and rewards. They say those behaviors will also help their companies thrive in the future, according to a McKinsey Quarterly survey. Executives say their focus on these behaviors has... READ MORE

Five Ways to Turn Angry Members into Happy Ones

December 15, 2009
How do you deal with difficult members? Send us your comments. It’s easy to connect with members when things are going well—not so much when conflict arises. And it always does. But Maribeth Kuzmeski says organizations can transform frustrated customers into stronger, long-term business relationships. She’s author of “ The... READ MORE

Spotlight: Eric Bruen

December 15, 2009
Who : Eric Bruen What : CEO Where : Desert Valleys FCU , Ridgecrest, Calif. Eric Bruen received the California Credit Union League’s Kim Bannan Eternal Flame Award, which recognizes contributions to the success and future of small credit unions. “I was humbled and honored to be recognized not only... READ MORE

Retirement investing in the post-crisis era

December 15, 2009
The financial crisis illustrates the importance of investment strategy in retirement planning. Most employers select investments for their 401(k) plans based on past performance and reasonable fee structure as required by their plan’s Investment Policy Statement. But few have identified an investment strategy to maximize the probability. READ MORE

All about ALL: Providing accurate financial forecasts

December 15, 2009
By Pam Finch There are many issues facing finance professionals today. Providing accurate financial forecasts has been a challenge and is getting more difficult with so many considerations affecting capital over the past 18 months. The effects of regulatory changes related to credit card programs, potential reduction of interchange income,... READ MORE

Information security: 2009's top 10 breaches and blunders

December 15, 2009
By Kevin Prince There’s a common thread among the top information security breaches in 2009: They all could have been avoided. 2009 was a year full of data breaches, compromises, and exposures all around cyber-criminality. These incidents could have been prevented by adopting basic security standards and embracing a culture... READ MORE

Business Continuity: Test and Verify

November 23, 2009
Patrick Totty Not testing your business continuity plan is the same as not having one.   Ronald Reagan was fond of quoting a Russian proverb to Mikhail Gorbachev whenever the two negotiated an arms reduction treaty: “Doveryai, no proveryai!” or “Trust, but verify!” His advice also applies to business continuity... READ MORE

Board Dynamics

November 23, 2009
William Brown Is your board actively seeking a variety of viewpoints? Focus Develop a board culture that promotes diversity. Encourage structures that reinforce diversity. Board focus: Boards that fail to recruit outside their social circles put themselves at a competitive disadvantage. Wherever crowds of people gather, you’ll find proof of... READ MORE

Tech Leaders Help CUs Battle Recession

November 23, 2009
Top priorities are improving operating efficiency, cutting costs, and preserving the member experience. Rudy Pereira and Jackie Buchanan Focus Automation of rote tasks lets employees shift from pushing buttons to enhancing operations. Integration enables applications to exchange data behind-the-scenes so users request information and access tools in a seamless environment.... READ MORE

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