Operations

Falling Out of Free Fall

May 20, 2009
Bill Hampel   The U.S economy’s rate of decline is slowing. Beginning last fall, for several months economists were shocked with worse-than-expected monthly economic data. After a mild recession for the first three quarters of 2008, the bottom fell out of the economy, culminating with a 6.3% decline in gross... READ MORE

New Sessions in Boston, June 21-24

May 20, 2009
LEAD STORY At America’s Credit Union Conference & Expo, June 21-24, in Boston, celebrate 100 years of progress while em-bracing today’s challenges. Engage in bottom-line impact discussions to position your credit union for success. With the rapidly changing legislative and regulatory landscape in Washington, D.C., the Credit Union National Association... READ MORE

Your FCRA Duties Bayond Red Flag Rules

May 20, 2009
Valerie Moss CUs have specific responsibilities as furnishers and users of credit reports. There’s much more to the Fair Credit Reporting Act (FCRA) identity (ID) theft requirements than the red flag rules. The Fair and Accurate Credit Transactions (FACT) Act amendments to the FCRA established requirements for credit bureaus, financial... READ MORE

Member Potential

May 20, 2009
Ann Hayes Peterson What do nonmembers want from CUs? National research offers insights. Hard to imagine the Great Recession could offer credit unions a great opportunity to bring in new members. But that’s Jon Haller’s view. To credit unions faced with stagnant member growth, he has this advice: Carpe diem,... READ MORE

Six Cost Control Myths

April 27, 2009
Expense control is fraught with myths for two reasons: 1. What works for one organization won’t work for another; and 2. Changes in technology and regulations. That’s according to the CUNA CFO Council  white paper, “The Essentials of Expense Control,” by Mike Moebs, principal and founder of Moebs Services ,... READ MORE

Control Costs, Boost Spreads

April 27, 2009
Judy Dahl Shrinking margins make cost control vitally important. Credit union margins are perilously low: Return on assets fell to 31 basis points (bp) at year-end 2008 versus a five-year average of 71 bp, reports the Credit Union National Association. This makes cost control more important than ever, say Eve... READ MORE

Marketing: Do More With Less

April 27, 2009
LEAD STORY Take these steps to get more from your marketing budget, advises Anne Legg, vice president of marketing for $168 million asset Cabrillo Credit Union, San Diego, and chair of the CUNA Mar-keting & Business Development Council Executive Committee: Evaluate processes. Map out your marketing activities and “sculpt” away... READ MORE

Beat the Repo Blues

April 24, 2009
Mary Mink Underwriting changes and loan workouts avert some vehicle repossessions. But when CUs must take back vehicles, remarketing recoups some losses. With unemployment at record levels and property values down, credit union members across the country every day face the unthinkable choice between a car to drive or a... READ MORE

Handheld Hazard

April 23, 2009
Mary Mink While portable digital devices afford convenience, they also make it easier to steal CU data and disrupt operations. Take note: Glue guns aren’t a reliable form of information security in the age of smartphones, MP3 music players, laptop computers, digital cameras, and thumb drives. Countrywide Home Loans, Calabasas,... READ MORE

Safety With Style

March 30, 2009
Patrick Totty Aesthetics play a bigger role in CUs’ physical security. “Physical security” is a catch-all term including objects and processes ranging from bullet-resistant laminates to electronic countermeasures against fraudsters to high-tech solutions for retrieving stolen money. In each measure used to ensure a credit union’s physical security or the... READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive