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Exceeding Expectations Helps CU Exceed its Goals

January 17, 2011
1st MidAmerica CU wanted to inspire employees to seek out and exceed members' needs with a sales and service culture. The CU exceeded its goals in every area. READ MORE

On My Mind: Behind the Scenes

January 09, 2011
Our goal is to be relevant and vital to you—our readers. READ MORE

New York Launches Anti-Fraud Program

January 04, 2011
The New York State Consumer Protection Board joined with the Credit Union Association of New York and others to announce the start of a new, innovative program to protect consumers and financial institutions from fake check scams. READ MORE

Manage Uninsurable Risk: Four Steps

January 01, 2011
Managing risk is extremely important for CUs. But not every exposure is insurable. READ MORE

Offer Seamless Service

January 01, 2011
The single branch channel is a thing of the past for financial services. READ MORE

CU Checking Is Largely Fee-Free

December 31, 2010
And when CUs do charge a monthly maintenance fee, it's about half of what banks charge, according to CUNA's Credit Union Fees Survey Report. READ MORE

FDIC Budget Falls While NCUA's Climbs 12%

December 16, 2010
"We believe it is appropriate and reasonable for NCUA to do all it can to contain its own costs,” says the CUNA President/CEO. READ MORE

Community CUs As Partners & Leaders

December 07, 2010
Award-winning community CUs share their strategies for success. READ MORE

Financial Illiteracy: It’s Worse Than We Thought

December 01, 2010
CUs can help members repair their balance sheets and adopt sound money management principles. READ MORE

Community Partners and Leaders

December 01, 2010
Get involved and understand your community values, CUs say. READ MORE
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Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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