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Try On Your Members’ Shoes
February 01, 2012
To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes."
Four Top Fraud Threats—and How to Fight Them
January 30, 2012
Deploy fraud awareness and prevention programs across every department.
Social Media Enhances Collections
January 12, 2012
As technology has bypassed collection regulations, questions remain about how to use new tools appropriately.
Looking Back: CU Magazine’s Top 12 Articles of 2011
January 06, 2012
Everything from CUNA’s Governmental Affairs Conference in March to the ongoing interchange debate grabbed our readers’ attention during 2011.
Six Steps To Service Recovery
January 01, 2012
If someone went viral with a negative story about your CU, it could lose scores of members.
The First Hurdle: Learn the Lingo
December 22, 2011
One of the most difficult aspects of the risk management process is learning the lingo.
December 12, 2011
The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it.
Four Steps to Robust Risk Assessment
December 09, 2011
Assessments should address what can go wrong, how, and the potential impact.
CUs in the Post-Durbin World
November 19, 2011
With smart planning and strategic investments, CUs can make the most of this regulatory environment.
When Disaster Strikes
November 12, 2011
When Louisianans think about floods, they usually think of “water falling from the sky or blown in by the wind,” says Mignhon Tourné, CEO at $300 million asset ASI FCU.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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