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Operations

20 Questions for Your CRM Provider

May 18, 2011
If a vendor makes a claim but won’t guarantee it in writing, that speaks volumes. READ MORE

Understand Your Merger Goals

May 05, 2011
Strategic merger considerations include this list of questions to ensure you and your merger partners are a perfect fit. READ MORE

Act Now on Interchange Issue

May 02, 2011
Don't wait for the Fed's final interchange rule or for legislation delaying its implementation to determine how to recoup millions in lost debit interchange income. READ MORE

Strategies for Fading Fee Income

May 01, 2011
Don't wait for the Fed's final interchange rule or legislative action to prepare for lost fee income. READ MORE

A Merger Slowdown

May 01, 2011
The recession, new accounting rules, and compliance burdens have contributed to the slowdown in CU mergers. READ MORE

Reduce Call Center Hold Times

April 25, 2011
For most CUs, the problem lies not with the call center metrics but with how management looks at them. READ MORE

Decisioning in Action

April 25, 2011
Even a 10% improvement in decision quality will boost the bottom line. READ MORE

‘Please Don’t Call Me Shirley’

April 20, 2011
What happens when a CU meeting planner has a surprise encounter with funnyman/actor Leslie Nielsen? READ MORE

Ten Ways to Maximize Risk

April 19, 2011
Time to perk things up a bit with a tongue-in-cheek look at 10 ways to maximize risk. READ MORE

Beware Three Emerging Loss Trends

April 12, 2011
A proactive approach to addressing emerging loss trends is by far the most effective strategy CUs can take to manage operational risk. READ MORE
May Cover

Credit Union Magazine

• May digital edition

May 2013

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Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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