Operations

Keep the Lid on Lender Liability Losses

May 24, 2012
Reducing exposure to this risk starts with basic due diligence, says CUNA Mutual Group's Jay Isaacson. READ MORE

There’s More to BSA than SARs and CTRs

May 23, 2012
When we hear “BSA,” we tend to think about Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR), but there are other requirements, too. READ MORE

Durbin Amendment Shakes Up Debit Rewards

May 15, 2012
The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy. READ MORE

CFPB Issues New Remittance Transfer Rule

May 14, 2012
Understand the basics before the February 2013 compliance date. READ MORE

Think You’re Not Affected by CFPB’s Remittance Transfer Rule? Think Again

May 12, 2012
Your CU may be affected by CFPB’s new rule if it engages in international wire transfers or electronic bill pay. READ MORE

Payments Trends May Alter CU Business Model

May 10, 2012
With a significant portion of noninterest income derived from the payments ecosystem, CUs must be prepared for what’s next in payments. READ MORE

Build Up Security Policies and Budgets

May 07, 2012
Knowing that your CU is only as strong as its weakest link illustrates how important it is to have a strong security system in place. READ MORE

Achor: Employee Happiness Spurs Profitability

May 04, 2012
Happiness is the greatest competitive advantage in the modern economy, says author Shawn Achor. READ MORE

De Dios Named Coopera CEO

May 03, 2012
CUs are the answer to connecting more Hispanics, both immigrant and U.S.-born, with the financial mainstream, she says. READ MORE

CFOs Offer Big-Picture Projections

May 01, 2012
How do CFOs view credit unions’ outlook in the months ahead? READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive