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Keep the Lid on Lender Liability Losses
May 24, 2012
Reducing exposure to this risk starts with basic due diligence, says CUNA Mutual Group's Jay Isaacson.
There’s More to BSA than SARs and CTRs
May 23, 2012
When we hear “BSA,” we tend to think about Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR), but there are other requirements, too.
Durbin Amendment Shakes Up Debit Rewards
May 15, 2012
The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy.
CFPB Issues New Remittance Transfer Rule
May 14, 2012
Understand the basics before the February 2013 compliance date.
Think You’re Not Affected by CFPB’s Remittance Transfer Rule? Think Again
May 12, 2012
Your CU may be affected by CFPB’s new rule if it engages in international wire transfers or electronic bill pay.
Payments Trends May Alter CU Business Model
May 10, 2012
With a significant portion of noninterest income derived from the payments ecosystem, CUs must be prepared for what’s next in payments.
Build Up Security Policies and Budgets
May 07, 2012
Knowing that your CU is only as strong as its weakest link illustrates how important it is to have a strong security system in place.
Achor: Employee Happiness Spurs Profitability
May 04, 2012
Happiness is the greatest competitive advantage in the modern economy, says author Shawn Achor.
De Dios Named Coopera CEO
May 03, 2012
CUs are the answer to connecting more Hispanics, both immigrant and U.S.-born, with the financial mainstream, she says.
CFOs Offer Big-Picture Projections
May 01, 2012
How do CFOs view credit unions’ outlook in the months ahead?
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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