Operations

Service is the Problem; Technology is the Answer

March 14, 2013
Members will leave when it becomes more difficult to do business with you than to move their accounts. READ MORE

Authenticate, Don’t Irritate: Fraud Prevention Requires a Balancing Act

March 12, 2013
How do consumers perceive your security processes? READ MORE

EMV is coming to the U.S.

March 08, 2013
The EMV (Europay, MasterCard, and Visa) standard serves as the backbone for future payment technologies. READ MORE

ERM: A Measure of Certainty in Uncertain Times

March 06, 2013
Four pieces of armor will protect CUs: governance independence, analytics, board involvement, and reporting frequency. READ MORE

Corporate CU Assessments Handcuff Growth, Prompt Cutbacks

March 03, 2013
CU executives hope NCUA Corporate Stabilization Fund assessments will help keep the CU movement healthy in the long term. READ MORE

Adapt to Change for Community CU Success

March 01, 2013
Gulf Coast Community Federal CU was among four CUs awarded in 2012 by CUNA. READ MORE

EMV Conversion Planning: 12 Tips

March 01, 2013
A 12-point road map as your CU plots the switch from magnetic stripe to chip cards. READ MORE

Focus on Members’ Lifestyle Needs, Not Cultural Differences

February 14, 2013
Great Basin FCU overhauled its infrastructure to meet the needs of Hispanic consumers. READ MORE

An Underbanked Opportunity

February 06, 2013
Financial services revenues from serving unbanked and underbanked consumers totaled $78 billion in 2011. READ MORE

Americans Becoming ‘Payment Omnivores’

January 28, 2013
Key drivers for mobile bill payments include time savings, anytime access, and convenience. READ MORE

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