Operations

Five Critical Areas to Consider for 2005

March 01, 2005
Five Critical Areas to Consider for 2005 March 1, 2005 By Michael Hudson, Ph.D. As credit unions implement strategic and business plans for 2005, they should consider five areas critical to the continued success: culture and values, mission and vision, strategic thinking, teamwork, and leadership and succession. 1. Culture and... READ MORE

Community First CU Unleashes Perfect Storm of Service

March 01, 2005
Community First CU Unleashes Perfect Storm of Service March 1, 2005 By Catherine Tierney A thunderous boom sparked the beginning of a challenging, yet rewarding day March 19, 2004, at Community First Credit Union in Appleton, Wis. The lobby and drive-through were filled with members that Saturday morning when a... READ MORE

CRM Success Depends More on Strategy Than Software

March 01, 2005
If you've recently installed CRM software and are wondering how to measure its effectiveness, here's a bit of advice. READ MORE

Mystery Shopping: Catch Employees Doing Things Right

February 01, 2005
Mystery Shopping: Catch Employees Doing Things Right February 1, 2005 By Byron McCann Mystery shopping--the practice of having undercover 'members' gauge and report on various service measures--is a great tool to measure how well employees deliver service. But mystery shopping often has been used to punish rather than reward employees,... READ MORE

Top 10 New Tax Year Resolutions You Can Actually Keep

February 01, 2005
Top 10 New Tax Year Resolutions You Can Actually Keep February 1, 2005 You've just finished your year-end planning for your 2004 tax return. Now it's time to give some thought to the 12 months ahead. What are the most important steps you can take in 2005 to improve your... READ MORE

Site-Selection Tool Helps CUs Research New Branch, ATM Locations

February 01, 2005
Site-Selection Tool Helps CUs Research New Branch, ATM Locations February 1, 2005 Credit unions can easily and efficiently search for potential new branch or automated teller machine (ATM) locations using a new site-selection tool from CUNA's Center for Research and Advice and Verdi & Company . Pointrac saves credit unions... READ MORE

10 Common Web Site Mistake And How To Fix Them

January 01, 2005
10 Common Web Site Mistake And How To Fix Them January 1, 2005 Credit unions' and other companies' Web sites have improved over the years, but many sites make the same mistakes. One key to having a successful site, according to Michael Gold, principal of San Francisco-based West Gold Editorial... READ MORE
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