Operations

How to Pass An IT Exam: 9 Steps

April 01, 2005
How to Pass An IT Exam: 9 Steps April 1, 2005 By Danny Johnston Financial institutions house data that's highly critical and private in nature. While there's heightened security in all industries, regulators are examining information technology (IT) security in financial institutions with significantly greater scrutiny than in the past.... READ MORE

Plugging The Holes: 10 Trends Affecting Online Security And Privacy

April 01, 2005
Plugging The Holes: 10 Trends Affecting Online Security And Privacy April 1, 2005 By Darla Dernovsek The advent of e-commerce and online financial services has made protecting information much more complicated. Once your credit union starts doing business online, it must anticipate unknown and unseen threats, plug holes that have... READ MORE

Prevent, Detect, And Monitor Online Fraud

April 01, 2005
Create an environment where fraud can be detected, prevented, monitored, and benchmarked against industry standards. READ MORE

Prevent Identity Theft With Vigilance, Education

April 01, 2005
Prevent Identity Theft With Vigilance, Education April 1, 2005 By Rick Fleming Almost daily, we hear new reports about someone becoming a victim of identity theft. This theft comes in many forms and can devastate a person's credit report. Simply put, identity theft is using another person's identifying information to... READ MORE

Information Security Still A Prime Concern For Regulators

April 01, 2005
Information Security Still A Prime Concern For Regulators April 1, 2005 By Romir Bosu Insiders pose the biggest threat Security trumps convenience Involve senior management In the past, regulators have focused on an examination area for a year or two and then found other areas of compliance on which to... READ MORE

How do you balance security and service?

April 01, 2005
How do you balance security and service? April 1, 2005 Alert employees, visible security equipment, and regular training are the best robbery-prevention tools, credit union executives say. Such measures discourage would-be robbers from attempting heists, sending them to search for easier game elsewhere. But how can credit unions walk the... READ MORE

New Call Center Features Build Member Connections

March 01, 2005
New Call Center Features Build Member Connections March 1, 2005 Four technologies are helping credit union call centers build meaningful member connections, according to Apropos Technology Inc. , Oakbrook Terrace, Ill.: 1. Auto callback. This technology allows members to hang up and keep their spot in the service queue instead... READ MORE

Integrate Political Involvement With Marketing

March 01, 2005
Integrate Political Involvement With Marketing March 1, 2005 Since the national debate culminating in the passage of H.R. 1151, the Credit Union Membership Access Act, in 1998, few can argue that political involvement is fundamental to the credit union movement's future. Just as CEOs and directors have an obligation to... READ MORE

Creating A Member Advocate Culture

March 01, 2005
Creating A Member Advocate Culture March 1, 2005 By Bobbi Kahler I recently talked to a credit union executive about how to succeed with a member advocate culture. His story was familiar: low member retention, price shopping by members, and difficulty getting the front-line service team to sell. What did... READ MORE

Five Critical Areas to Consider for 2005

March 01, 2005
Five Critical Areas to Consider for 2005 March 1, 2005 By Michael Hudson, Ph.D. As credit unions implement strategic and business plans for 2005, they should consider five areas critical to the continued success: culture and values, mission and vision, strategic thinking, teamwork, and leadership and succession. 1. Culture and... READ MORE
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