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Strange But True Robberies

April 01, 2007
Strange But True Robberies April 1, 2007 Police Pinch Charlie's Angels Three female bandits, dubbed Charlie's Angels due to their similarities to the popular 1970s TV show, pleaded guilty in federal court to robbery charges and are headed to prison. Women account for only 2% to 3% of all bank... READ MORE

How Can CUs Foster Innovation? Part I

April 01, 2007
How Can CUs Foster Innovation? Part I April 1, 2007 The credit union movement has some great thought leaders, says new National Association of Credit Union Service Organizations (NACUSO) President/CEO Tom Davis. But he rates credit unions' overall level of innovation as "relatively low to moderate." Davis and NACUSO Board... READ MORE

Study Reveals Data Security Threats

April 01, 2007
Study Reveals Data Security Threats April 1, 2007 Recent survey data from Intel and Symantec reveals that 28% of respondents from financial institutions said disabled security precautions led to malicious attacks on their networks. While 89% of respondents feared hackers/virus/Trojan horse attacks as a source of the security intrusion, 82%... READ MORE

Seminar Helps Staff Cope With Robbery

April 01, 2007
Seminar Helps Staff Cope With Robbery April 1, 2007 The Credit Union National Association will hold a Robbery & Fear Seminar in San Francisco June 10, just prior to the Security & Fraud Institute. This unique, one-day seminar provides insight on how to prepare and protect your staff in case... READ MORE

Staff Recruiting: Learn From the Best

March 01, 2007
Staff Recruiting: Learn From the Best March 1, 2007 The University of Oregon named Oregon Community Credit Union's Cheryl Collins its recruiter of the year. Here's how she convinces the university's best and brightest to start credit union careers. Q How many people did you recruit for Oregon Community CU... READ MORE

Lessons in Member Service

March 01, 2007
Lessons in Member Service March 1, 2007 When Vicki Smith joined Rogue Federal Credit Union in 1977, the Medford, Ore., institution had $10 million in assets and about 12 employees. It now has more than $370 million in assets and 150 employees. Smith, chief member relations officer, reflects on the... READ MORE

Biometric Innovations

March 01, 2007
Biometric Innovations March 1, 2007 By Jim Jerving Biometrics is not security's silver bullet. Rather, it provides another option to consider, especially in the area of user authentication. It's another layer of the security onion that helps deter threats to an organization's data. Biometrics is the science and technology of... READ MORE

Corporate Credit Union Innovations

March 01, 2007
Corporate Credit Union Innovations March 1, 2007 By Patrick Totty Corporate credit unions feel ever-increasing pressure from outside-the-industry providers given today's intensely competitive financial services marketplace. Although their close ties with and knowledge of natural-person credit unions still provides an advantage, corporates know they must prove they can deliver the... READ MORE

Focus Employees' Efforts on What Truly Matters

March 01, 2007
Focus Employees' Efforts on What Truly Matters March 1, 2007 Employees want to contribute to the bottom line, but managers don't always tell them, specifically, what they must do to achieve that, according to David Giannetto and Anthony Zecca, co-authors of the book, "The Performance Power Grid: The Proven Method... READ MORE

Innovation: Why Not Dust First, Vacuum Second?

March 01, 2007
Innovation: Why Not Dust First, Vacuum Second? March 1, 2007 Denise Gabel, new chief innovation officer at the Filene Research Institute , Madison, Wis., admits innovation can be a messy process for those seeking perfection—the two simply don't fit together perfectly. Gabel, former vice president of strategic direction at $850... READ MORE

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