Operations

Create a Member Experience

October 01, 2006
Create a Member Experience October 1, 2006 A study by Right Now Technologies, Bozeman, Mont., reveals that only 22% of customers believe companies 'currently provide an excellent customer experience.'Why CRM FailsAccording to the CUNA TechnologyCouncil white paper, 'Successful CRM Implementations: A Journey of Culture,Technology, and People,' these are common reasons... READ MORE

More Companies Turn to Strategic Workforce Planning

October 01, 2006
More Companies Turn to Strategic Workforce Planning October 1, 2006 An aging workforce and an emerging 'baby boom' retirement wave are driving more companies toward strategic workforce planning, according to a new report by The Conference Board, New York. Strategic workforce planning involves analyzing and forecasting the talent companies need... READ MORE

Great Sales and Service are Music to His Ears

October 01, 2006
Great Sales and Service are Music to His Ears October 1, 2006 Who: Nader Moghaddam What: President/CEO Where: Financial Partners CU, Downey, Calif. Our CU's top service challenge: These are exciting times at our credit union. We implemented a comprehensive sales and service culture and more recently went through a... READ MORE

Survey: CUs Expand Service to Hispanic Market

October 01, 2006
Survey: CUs Expand Service to Hispanic Market October 1, 2006 Credit unions with a significant number of potential Hispanic members--identified as at least 11% of their field of membership--reach out to serve that market. That's one finding from a new survey by the Credit Union National Association's (CUNA) Hispanic Resource... READ MORE

Get Behind Candidates Who Support CUs' Mission

September 01, 2006
Get Behind Candidates Who Support CUs' Mission September 1, 2006 Get Behind Candidates Who Support CUs' Mission By Ann Peterson "I've made phone calls, licked stamps, built and delivered signs, walked precincts, you name it." Those are just a few grassroots activities Sue Longson, president of $55 million asset SONEPCO... READ MORE

CEO Raises the Bar at Work, Home

September 01, 2006
CEO Raises the Bar at Work, Home September 1, 2006 Who: Simone Lagomarsino What: President/CEO Where: Kinecta Federal Credit Union, Manhattan Beach, Calif. What I bring to the CU from the banking world: My vision for a strong organization has always been about service. We're all in the financial services... READ MORE

International CU Day Resources

September 01, 2006
International CU Day Resources September 1, 2006 Materials celebrating and promoting International Credit Union (ICU) Day now are available from the Credit Union National Association (CUNA). 'Credit Unions Making a World of Difference' was selected as the official theme for this year's ICU Day, Thursday, Oct. 19. The theme, voted... READ MORE

CUNA Mutual Among First to Offer MEMBERS Mutual Funds

September 01, 2006
CUNA Mutual Among First to Offer Mutual Funds September 1, 2006 MEMBERS® Mutual Funds, a fund family managed by CUNA Mutual's MEMBERS Capital Advisors, is among the first investment companies to take advantage of a new Securities and Exchange Commission (SEC) ruling by offering broad-based asset allocation fund portfolios.... READ MORE

Competition In The Internet Age: Live Your Brand

August 01, 2006
Competition In The Internet Age: Live Your Brand August 1, 2006 By Ray Parenteau The good news is that the Web brings prospects to your door. The bad news is that cyberspace puts you in competition with every lender in the world. The very tools that allow you to close... READ MORE

Scope Out CEO Search Services

August 01, 2006
Scope Out CEO Search Services August 1, 2006 Recruiters: What to expect Common recruiting mistakes CEO Search Firm Checklist Patrick Totty Thanks to two trends, the face of CEO-level recruiting in the credit union industry has changed significantly over the past 10 years: Baby boomer credit union CEOs are nearing... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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