Operations

How Do You Address Members' Online Security Concerns? March 1, 2006 By Cathy Fleming Educate Members, Staff We continue to educate members about the security measures we have in place. We also educate our staff so they can talk credibly about it. The media loves to talk about electronic fraud,... READ MORE

Software Token Provides Multi-Factor Authentication March 1, 2006 An innovative 'Software Token' developed by Cavion Plus, Mounds View, Minn., allows financial institutions to satisfy regulators' demands for multi-factor authentication to verify the identity of online banking users. Cavion Plus introduced its Software Token authentication solution as part of Version 3.3... READ MORE

Computer Crime March 1, 2006 How CUs Spend Their Marketing Dollars 2005 vs. 2000   2005 2000 Loans (real estate and consumer)41% 37% Attracting new members/conducting market research/CU branding2724Share draft/checking accounts and other savings programs1721PC banking, debit cards, and other remote-banking services 1113Other4%5% Source: CUNA's 2005-2006 Consumer Lending Survey READ MORE

CUs must grow to successfully compete in the financial services marketplace. READ MORE

Conduct An Energy Audit February 1, 2006 Knowing your organization's baseline energy use and the relative performance of your entire portfolio is only part of the information needed to reduce energy use and expenditures. Periodic assessment of the performance of equipment, processes, and systems will help you identify opportunities for... READ MORE

Succeeding With Investment Services February 1, 2006 Position As Core Products Successful investment services are positioned as core products that are fully integrated into strategic planning, marketing, and referral incentives. Credit unions and credit union service organizations (CUSOs) gain credibility by hiring investment executives with proven track records in building... READ MORE

Computer Crime February 1, 2006 Virus attacks remain the top threat to computer security, according to a report by the Computer Security Institute (CSI), San Francisco. But close behind are unauthorized use of computer systems and 'denial of service' attacks--sending more traffic to a network address than the system can... READ MORE

Complete An 'Emotionally Intelligent' CU Merger January 1, 2006 By Ronald Young Mergers will continue to be part of life for credit union members and employees. The number of federally chartered credit unions fell 35.7% between 1990 and 2004, bringing the current total to just less than 9,000, according to... READ MORE

Love And The Online Member December 1, 2005 By Mary Mink Hang out in the right places Use a good pickup line Understand that beauty is in the beholder's eye Test for compatibility Know when to go all the way Plan your future together Don't get lazy or greedy Building... READ MORE

Internet Banking Security: Four Considerations December 1, 2005 By Patrick Totty Jim Maloney, chief security executive for Corillian Corp. , Hillsboro, Ore., says financial institutions will continue to see methods of attack evolve: Trojan horses, viruses, phishing, and pharming.' That's why credit unions should keep four things in mind about... READ MORE