Operations

ID Theft Protection and Resolution

April 01, 2007
ID Theft Protection and Resolution April 1, 2007 One solution is to assign a specially trained coordinator to each ID theft victim to help resolve the problem. Worldwide Assistance's ID Theft Resolution service takes this approach, freeing victims to focus on normal daily life instead of on anxiety and ID... READ MORE

What Makes Companies Thrive? Eleven Myth-Shattering Findings

April 01, 2007
What Makes Companies Thrive? Eleven Myth-Shattering Findings April 1, 2007 Oft-cited sources of competitive advantage have little or no impact on consistent, organic growth. That was a key finding revealed in "The Road to Organic Growth: How Great Companies Consistently Grow Marketshare from Within," by Edward Hess.  Hess's research revealed... READ MORE

Spotlight: Kern FCU CEO DeAnn Straub

April 01, 2007
Spotlight: Kern FCU CEO DeAnn Straub April 1, 2007 Who: DeAnn Straub What: President/CEO Where: Kern Federal Credit Union , Bakersfield, Calif. How Kern FCU's culture changed since a 2003 embezzlement: The embezzlement really didn't really change our culture. An audit showed we indeed had proper internal controls in place.... READ MORE

Strange But True Robberies

April 01, 2007
Strange But True Robberies April 1, 2007 Police Pinch Charlie's Angels Three female bandits, dubbed Charlie's Angels due to their similarities to the popular 1970s TV show, pleaded guilty in federal court to robbery charges and are headed to prison. Women account for only 2% to 3% of all bank... READ MORE

How Can CUs Foster Innovation? Part I

April 01, 2007
How Can CUs Foster Innovation? Part I April 1, 2007 The credit union movement has some great thought leaders, says new National Association of Credit Union Service Organizations (NACUSO) President/CEO Tom Davis. But he rates credit unions' overall level of innovation as "relatively low to moderate." Davis and NACUSO Board... READ MORE

Study Reveals Data Security Threats

April 01, 2007
Study Reveals Data Security Threats April 1, 2007 Recent survey data from Intel and Symantec reveals that 28% of respondents from financial institutions said disabled security precautions led to malicious attacks on their networks. While 89% of respondents feared hackers/virus/Trojan horse attacks as a source of the security intrusion, 82%... READ MORE

Seminar Helps Staff Cope With Robbery

April 01, 2007
Seminar Helps Staff Cope With Robbery April 1, 2007 The Credit Union National Association will hold a Robbery & Fear Seminar in San Francisco June 10, just prior to the Security & Fraud Institute. This unique, one-day seminar provides insight on how to prepare and protect your staff in case... READ MORE

Staff Recruiting: Learn From the Best

March 01, 2007
Staff Recruiting: Learn From the Best March 1, 2007 The University of Oregon named Oregon Community Credit Union's Cheryl Collins its recruiter of the year. Here's how she convinces the university's best and brightest to start credit union careers. Q How many people did you recruit for Oregon Community CU... READ MORE

Lessons in Member Service

March 01, 2007
Lessons in Member Service March 1, 2007 When Vicki Smith joined Rogue Federal Credit Union in 1977, the Medford, Ore., institution had $10 million in assets and about 12 employees. It now has more than $370 million in assets and 150 employees. Smith, chief member relations officer, reflects on the... READ MORE

Biometric Innovations

March 01, 2007
Biometric Innovations March 1, 2007 By Jim Jerving Biometrics is not security's silver bullet. Rather, it provides another option to consider, especially in the area of user authentication. It's another layer of the security onion that helps deter threats to an organization's data. Biometrics is the science and technology of... READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive