Operations

Serve Hispanic Members The Right Way August 1, 2006 By Astrid Rial Credit unions are in a unique position to attract and retain Hispanic members. That's because by their cooperative, member-owned nature, they provide peace of mind and security, especially to recent Spanish-speaking immigrants who are wary of banks in... READ MORE

Galaxy Plus Releases Disaster Recovery Solution August 1, 2006 GalaxyPlus Credit Union Systems, Troy, Mich., has released a disaster recovery solution that restores full data processing within four hours of a declared disaster. This solution ensures business continuity by restoring core processing, online automated teller machine processing, Internet banking, audio... READ MORE

EPL Adds Business Continuity Planning Solution August 1, 2006 EPL, a Birmingham, Ala.-based, credit union-owned, business technology firm has announced a partnership with Strohl Systems, King of Prussia, Pa., to resell and market Strohl's PLANet for credit unions. The product is an online business continuity tool designed specifically for credit... READ MORE

VERO Introduces Automated Check Cashing Solution August 1, 2006 VERO Inc., Portland, Ore., has introduced an end-to- end automated check cashing solution designed to improve credit unions' efficiency, enhance members' and nonmembers' service experience, and reduce check fraud losses. VERO's automated check-cashing solution streamlines processes and decreases wait times. During... READ MORE

Branch Design: Walk In Your Members' Shoes July 1, 2006 By Greg Gray For a credit union branch to be successful, it must do more than offer competitive products and services. It must effectively communicate its offerings and connect with its audience--current and prospective members. Whereas some see branch design... READ MORE

Grow Your Credit Union's Branch Network July 1, 2006 Branch network optimization Factors to consider Site-selection traps Site-selection considerations By Michael J. Purchia Credit unions don't typically have in-house real estate departments to oversee site selection when it comes time to branch out. This sometimes causes them to rely on... READ MORE

Make Deposits In Your Reputation Account July 1, 2006 By Clark Crowdus The stony silence of oil company CEOs in the face of criticism over record profits--while record prices are being seen at the pump globally--is emblematic of a corporate goal that's not in sync with the needs of its... READ MORE

Relationship Selling: Make The Intelligent Call July 1, 2006 By Cindy Heximer 'Know me. Hear me. Help me.' These are the foundations of successful relationship selling. This approach to sales is founded on a dialogue with clients and prospects. It allows you to use their needs to set up a... READ MORE

CUSOs Create Success Through Collaboration, Innovation July 1, 2006 By Tony Boutelle The future of credit unions depends on the ability to grow and be competitive. Since their inception almost 20 years ago, credit union service organizations (CUSOs) have played an ever-expanding role in the credit union movement, providing services... READ MORE

The 'Perfect' Branch Opening: 7 Steps June 1, 2006 By Mike Rowland It takes more than a red ribbon and some scissors to open a branch that will serve the needs of our community. It takes commitment. After years of slow but steady growth, our credit union converted to a... READ MORE