Operations

Stem the Data Leakage Tide

April 01, 2008
Stem the Data Leakage Tide April 1, 2008 By Andrew Plato There's a lot of talk now about data leakage protection (sometimes called extrusion prevention). Data leakage is an important information security issue facing organizations of all types. However, data leakage prevention is particularly important for financial services and health-care... READ MORE

Data Storage Remedies May Be Coming

April 01, 2008
Data Storage Remedies May Be Coming April 1, 2008 By Vicky Franchino As the numerous data breach scandals of recent years prove, there's an epidemic of inappropriate data storage, and credit unions are paying the cost. Remedies and solutions could come from the major card companies and legislative changes: Payment... READ MORE

Pest Control

April 01, 2008
Pest Control April 1, 2008 By Dianne Molvig Jim Stickley strolls out of credit unions with backup tapes, member loan applications, and whatever else he can get his hands on—during business hours when employees are present. To gain entry to back rooms, he dons a uniform, such as that of... READ MORE

When Malware Strikes, is Your CU Safe?

April 01, 2008
When Malware Strikes, is Your CU Safe? April 1, 2008 By Ryan Sherstobitoff The financial services industry is the primary target for hackers and malware writers whose main objective is to infiltrate systems and gain access to consumer information. With the lure of access to personal records and financial assets,... READ MORE

ID Theft: Stay Secure in 2008

April 01, 2008
ID Theft: Stay Secure in 2008 April 1, 2008 By Bryan Ansley Every year technology gets smaller, slicker, and faster, and consumers expect the latest and greatest. The boom box became the iPod mini. The cordless phone became the Razr. The desktop computer became the MacBook Air, or even the... READ MORE

Stay Ahead of the Bad Guys

April 01, 2008
Stay Ahead of the Bad Guys April 1, 2008 By Karen Bankston Information security challenges are continuous and ever-shifting. Hackers and identity thieves constantly are looking for ways to infiltrate the data systems of credit unions large and small, and members' accounts. Federal regulations, such as the Gramm-Leach-Bliley Act and... READ MORE

Balance Info Security and Member Service

April 01, 2008
Balance Info Security and Member Service April 1, 2008 By Cathy Fleming Keeping ahead of high-tech fraud is a battle involving hardware, software, and old-fashioned common sense, say credit union executives battling phishers, pharmers, and other Internet bandits. But how can credit unions ensure security without sacrificing member service? "It's... READ MORE

Join the 'B-Word' Fray

April 01, 2008
Join the 'B-Word' Fray April 1, 2008 Editor's note: Comments posted here are in response to this month's Instant Poll and the articles, Stop Using the ‘B-Word' and There's Nothing Wrong With the ‘B-Word' . Join the B-Word fray: Tell us what you think . Sell CUs' Advantages No, we... READ MORE

Three Ways to Fight Online Fraud

March 01, 2008
Three Ways to Fight Online Fraud March 1, 2008 By Tom Miltonberger Despite continued investment in online fraud prevention technologies, many credit unions' member accounts continue to be vulnerable to cyber crime. Three best practices decrease a credit union's vulnerability to online fraud: 1. Invest equally in back-end and front-end... READ MORE

Beware the Accidental Saboteur

March 01, 2008
Beware the Accidental Saboteur March 1, 2008 Most organizations—even vibrant ones operating with little noticeable dysfunction—are filled with saboteurs, according to Quint Studer. Employees at every level do small, seemingly insignificant things to sabotage their own success, he says. "Even the best leaders and the most dedicated, hardworking employees do... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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