More Bankruptcies, Less Room for Error

November 17, 2008
Michael McLain   Be careful how you report discharged loans, handle collateral, and view advice .   Expect a continuing rise in foreclosures and bankruptcies in 2009 due to the economic turmoil.   Three recent bankruptcy cases show the importance of thoroughly understanding bankruptcy law and its relation to other... READ MORE

Beyond Order-Taking

November 17, 2008
Does your credit union want a successful call center that actively meets members’ needs?   It’s the simple things that make it work, say presenters at the 11th annual CUNA Operations, Sales & Service Council Conference in Williamsburg, Va.   Among their suggestions: Educate staff on how to approach each... READ MORE

Safety Beyond the Storm

November 17, 2008
Sharyn Alden   Business continuity plans now factor in economic contingencies .   Business continuity plans are evolving, agree credit union CEOs. They describe how their plans—strategically defined roadmaps—define what their credit unions must do to compete and stay ahead of the curve when bumpy roads derail business as usual.... READ MORE

Investment CUSOs: What's Your Top Challenge?

November 01, 2008
November 1, 2008 By Cathy Fleming Today's investment volatility provides challenges—both financial and emotional—for members and the investment firms serving them. "We're in a volatile environment, and it has been a challenge for the entire industry," says Keith Pipes, executive vice president of finance and financial services for $3.6 billion... READ MORE

Address Economic Issues With ALM

November 01, 2008
November 1, 2008 Members' ailing financial health, deposit pricing challenges, liquidity risk, market interest rate movement, pressures on gross spreads—they all promise to make 2009 a challenging environment for credit unions. One tool that can help is an old standby: asset/liability management (ALM), says Denny DeGroote, ALM services manager for... READ MORE

Compliance Q&A: Holiday Hours, FCRA

November 01, 2008
Compliance Q&A: Holiday Hours, FCRA November 1, 2008 By Valerie Moss Q Staff members often debate whether the credit union can close for more than three consecutive days during the holiday season. Is there any federal regulation limiting the number of consecutive days a federal credit union can remain closed?... READ MORE

Should CUs Accept the Matricula Consular?

October 01, 2008
Should CUs Accept the Matricula Consular? October 1, 2008 Should credit unions accept the matricula consular to give immigrants access to nonpredatory financial services? Or does its acceptance encourage illegal immigration? Tell us what you think. Yes, and maybe open shared branches in Mexico Yes, it's my opinion that we... READ MORE

Mica: CUs are Safe and Sound

October 01, 2008
Mica: CUs are Safe and Sound October 1, 2008 Credit Union National Association ( CUNA ) President/CEO Dan Mica assured a national television audience that federally insured deposits in the nation's credit union system are safe and have the full backing of the U.S. government. Live on Fox Business News,... READ MORE

Sample Convention CU 'Tweets'

October 01, 2008
Sample Convention CU 'Tweets' October 1, 2008 Credit unions got the latest credit union take on happenings at the Democratic (DNC) and Republican National Conventions (RNC) through Credit Union National Association ( CUNA ) staff postings on Twitter . "Tweets" are instant, short, online postings—limited to no more than 140... READ MORE

Sales and Service: Be 'Value-Driven'

October 01, 2008
Sales and Service: Be 'Value-Driven' October 1, 2008 To compete and grow in today's financial industry, many credit unions continue to add new products and services, expand fields of membership, upgrade technology, and streamline processes. While products, technology, and pricing strategies can be duplicated by your competitors, one strategy that... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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