Operations

Is Your Glass Half Full?

December 21, 2009
I’m not nervous about 2010, but… Are you an optimist, a pessimist, or a realist? An optimist views a glass filled halfway with water as “half full.” The pessimist sees the same glass as “half empty.” The realist views it as a potential germ factory. Which brings us... READ MORE

Savings Come First

December 21, 2009
In the mountains of Veracruz, Mexico, people in poverty typically lack any savings, let alone other services offered by urban financial institutions. Now, working with a local credit union, MatchSavings.org—a program launched in 2008 by World Council of Credit Unions (WOCCU)—provides an incentive for individuals to set their first savings... READ MORE

Business Lending Rx

December 21, 2009
Underwriting and monitoring tools ensure a healthy business loan portfolio. When it comes to providing business capital in a tight economy, credit unions are like the kid who finally gets to sit at the big table at Thanksgiving. That’s great, except the others at the table—banks and other... READ MORE

What Does 2010 Hold in Store?

December 21, 2009
It’s a new decade—and a new normal. In 1923, John Maynard Keynes—one of the 20th century’s most influential economists—noted that “Economists set themselves too easy, too useless a task, if in tempestuous seasons they can only tell us that, when the storm is long past, the ocean is... READ MORE

The Plight of Small CUs

December 21, 2009
They face daunting challenges, but their leaders are passionate, motivated, and innovative. And they’re not giving up. CEOs of small credit unions don’t hold those positions to gain fame and fortune. They hold those positions because they have a vision, and they’re passionate about that vision. And... READ MORE

Lead for the Future

December 21, 2009
Executives say certain leadership behaviors have helped their companies through the recent economic crisis, such as inspiring others and defining expectations and rewards. They say those behaviors will also help their companies thrive in the future, according to a McKinsey Quarterly survey. Executives say their focus on these behaviors has... READ MORE

Five Ways to Turn Angry Members into Happy Ones

December 15, 2009
How do you deal with difficult members? Send us your comments. It’s easy to connect with members when things are going well—not so much when conflict arises. And it always does. But Maribeth Kuzmeski says organizations can transform frustrated customers into stronger, long-term business relationships. She’s author of “ The... READ MORE

Spotlight: Eric Bruen

December 15, 2009
Who : Eric Bruen What : CEO Where : Desert Valleys FCU , Ridgecrest, Calif. Eric Bruen received the California Credit Union League’s Kim Bannan Eternal Flame Award, which recognizes contributions to the success and future of small credit unions. “I was humbled and honored to be recognized not only... READ MORE

Retirement investing in the post-crisis era

December 15, 2009
The financial crisis illustrates the importance of investment strategy in retirement planning. Most employers select investments for their 401(k) plans based on past performance and reasonable fee structure as required by their plan’s Investment Policy Statement. But few have identified an investment strategy to maximize the probability. READ MORE

All about ALL: Providing accurate financial forecasts

December 15, 2009
By Pam Finch There are many issues facing finance professionals today. Providing accurate financial forecasts has been a challenge and is getting more difficult with so many considerations affecting capital over the past 18 months. The effects of regulatory changes related to credit card programs, potential reduction of interchange income,... READ MORE

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