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Operations

The ABCs of APT

May 18, 2013
Every system on your network should act as your ‘eyes and ears.’ READ MORE

Are You Selling Products—Or Helping Members Achieve Their Goals?

May 14, 2013
Plumbing experiment shows the value of trusted advice. READ MORE

CUs Maintain Fee Advantage

May 13, 2013
Find the balance between member-friendly fees and your CU’s financial viability. READ MORE

Hope Unhinged

May 03, 2013
'I always encourage people to be bolder.' READ MORE

Q&A with CSCU President Bob Hackney

May 01, 2013
CUs are no longer just hunkering-down and maintaining the status quo, Hackney says. READ MORE

Nontraditional Services Build Trust

May 01, 2013
'Our licensed agents are all salaried CU employees.' READ MORE

The Road to Insurance Can Get Confusing

May 01, 2013

Is this something credit unions should have in their product and service repertoire? Depends.

READ MORE

The Evolution of an ATM Network

April 30, 2013
President/CEO Stan Hollen reflects on how the company has evolved since he took over more than seven years ago. READ MORE

Beware Fraudulent Card Applications and Account Takeovers

April 29, 2013
The end goal for card issuers is limiting losses, not limiting the number of fraud cases. READ MORE

Take My Life…Please

April 26, 2013
'Perhaps rather than telling members what not to do, we should take the difficult ones and tell them the opposite of what we want them to do.' READ MORE
May Cover

Credit Union Magazine

• May digital edition

May 2013

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Look into the Future of Finance

Finovate Highlights Industry's Best and Brightest

Are You Selling Products—Or Helping Members Achieve Their Goals?

Scenes from FinovateSpring 2013

Gladwell: CUs are David to Banks’ Goliath

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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