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Operations

Bring New Members Onboard

March 01, 2012
CU marketers have been so busy trying to attract new members they’ve had precious little time to consider what might happen if they were wildly successful. READ MORE

Keep Staff Workstations 'Clean'

February 27, 2012
It’s critically important to protect member data against unauthorized access, which could lead to substantial harm or serious inconvenience to members. READ MORE

Calculate Your Scheduling ROI

February 24, 2012
Failing to optimize workforce productivity leads to further squeezing of already tight margins. READ MORE

Collections: Use What You Learn

February 20, 2012
Information gleaned during collection efforts can help CUs develop the right repayment plan. READ MORE

Five Questions You Should Ask About FFIEC Compliance

February 08, 2012
Address these questions before implementing a solution to comply with FFIEC’s Internet banking authentication requirements. READ MORE

Try On Your Members’ Shoes

February 01, 2012
To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes." READ MORE

Four Top Fraud Threats—and How to Fight Them

January 30, 2012
Deploy fraud awareness and prevention programs across every department. READ MORE

Social Media Enhances Collections

January 12, 2012
As technology has bypassed collection regulations, questions remain about how to use new tools appropriately. READ MORE

Looking Back: CU Magazine’s Top 12 Articles of 2011

January 06, 2012
Everything from CUNA’s Governmental Affairs Conference in March to the ongoing interchange debate grabbed our readers’ attention during 2011. READ MORE

Six Steps To Service Recovery

January 01, 2012
If someone went viral with a negative story about your CU, it could lose scores of members. READ MORE
May Cover

Credit Union Magazine

• May digital edition

May 2013

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What's Popular

Popular Stories

Look into the Future of Finance

Finovate Highlights Industry's Best and Brightest

Jump-Start Your Loan Portfolio: Nine Steps

Are You Selling Products—Or Helping Members Achieve Their Goals?

Scenes from FinovateSpring 2013

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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