Management

Business Lending Rx

December 21, 2009
Underwriting and monitoring tools ensure a healthy business loan portfolio. When it comes to providing business capital in a tight economy, credit unions are like the kid who finally gets to sit at the big table at Thanksgiving. That’s great, except the others at the table—banks and other... READ MORE

BSA Compliance Remains a Challenge

December 21, 2009
Expect continued regulatory scrutiny of your BSA compliance program. Most credit unions have adjusted to tougher regulatory scrutiny of their Bank Secrecy Act (BSA) compliance programs. Nevertheless, compliance remains a challenge for most, if not all, institutions. That’s why so many credit union compliance... READ MORE

What Does 2010 Hold in Store?

December 21, 2009
It’s a new decade—and a new normal. In 1923, John Maynard Keynes—one of the 20th century’s most influential economists—noted that “Economists set themselves too easy, too useless a task, if in tempestuous seasons they can only tell us that, when the storm is long past, the ocean is... READ MORE

Lending Challenges Galore

December 21, 2009
The Great Recession might be technically over, but lending is still tepid at CUs. Chastened by the economic downturn, once spend- and borrow-happy consumers have closed their wallets and upped their savings rates—a trend that’s likely to continue, according to 
Credit Union National Association economists. “That’s one among... READ MORE

Another Extraordinary Year Ahead

December 21, 2009
The challenges in 2009 were numerous, but so were the accomplishments. I said often in 2009 that it was a most extraordinary year, one of the busiest I’d encountered in my 40 years in Washington. The challenges were numerous, but so were the accomplishments, leading us into... READ MORE

A CU Jedi

December 21, 2009
‘Do or do not. There is no try.’ Who : Eric Bruen What : CEO, Desert Valleys FCU Where : Ridgecrest, Calif. On receiving the California CU League’s 2009 Kim Bannan Eternal Flame Award, recognizing contributions to the success and future of small credit unions : I was humbled and... READ MORE

Lead for the Future

December 21, 2009
Executives say certain leadership behaviors have helped their companies through the recent economic crisis, such as inspiring others and defining expectations and rewards. They say those behaviors will also help their companies thrive in the future, according to a McKinsey Quarterly survey. Executives say their focus on these behaviors has... READ MORE

Small CUs, Big Flame

December 21, 2009
Small CU leaders are the ‘missionaries’ of the financial services industry. During the past four years, the credit union movement has lost about 1,000 small credit unions. There were 5,517 small credit unions (those with less than $35 million in assets) at the end of... READ MORE

Five Ways to Turn Angry Members into Happy Ones

December 15, 2009
How do you deal with difficult members? Send us your comments. It’s easy to connect with members when things are going well—not so much when conflict arises. And it always does. But Maribeth Kuzmeski says organizations can transform frustrated customers into stronger, long-term business relationships. She’s author of “ The... READ MORE

Augustine Kang: Humble CU Giant

December 15, 2009
Augustine Kang —known as the father of the Asian credit union movement—died in August. Those who knew him describe Kang as a “man of the world,” “humble giant,” “dear, compassionate man” and “a role model for our lives." By Chris Baker Augustine Kang was a credit union giant but a... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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