Management

'Somebody Up There Likes Me'

January 27, 2010
Address immigrants’ basic educational needs and the loans will follow. The federal government has asked the Credit Union National Association (CUNA) to help with a study about financial literacy programs that result in non-English speaking immigrants opening accounts rather than relying on “fringe” banking. That request dovetailed with... READ MORE

Let Your Voice Be Heard

January 27, 2010
Urge lawmakers to keep CUs free from needless regulation. Later this month, the Credit Union National Association’s (CUNA) Governmental Affairs Conference (GAC) promises to be a pivotal event. More than 4,000 credit union faithful will arrive in town ready to voice several key messages to Congress, including:... READ MORE

LEEDing the Way

January 27, 2010
A ‘green’ builder who walks the talk. Who: Joni Walker What: Senior VP, Marketing, Missoula FCU Where: Missoula, Mont. How I got involved in my CU’s “green” branch project: I’ve been the “owner representative” of remodel/new construction projects for seven years. When it came time to design this particular branch,... READ MORE

Follow-Up Matters

January 27, 2010
Feeling uncertain about holding others accountable for their actions and results? It’s not unusual, says Jeff Rendel, president, Rising Above Enterprises, in his blog, “The Elite One Percent™.” Often it’s because:   You’ll offend someone or jeopardize a personal relationship. When you work with someone for 10 hours each day,... READ MORE

A World of Possibilities

January 27, 2010
CUs are essential allies in the global war on poverty. By Steve Rodgers I recently traveled with a colleague from the World Council of Credit Unions (WOCCU) to Kenya. While there, I witnessed the work of some remarkable people who have committed their professional lives to promoting credit union growth.... READ MORE

Top 10 Stories of 2009

January 15, 2010
Visitors to creditunionmagazine.com were most interested in regulations, corporate stabilization, and the recession during 2009. The most-read stories on creditunionmagazine.com during 2009 were: 10) Strange-But-True CU Crimes   Did you hear about the arrest police made in a 26-year-old credit union embezzlement case? Or about the member who deposited her... READ MORE

Spotlight: Joni Walker

January 14, 2010
Who: Joni Walker What: Senior vice president, marketing Where: Missoula FCU When it comes to going green, why go half way? That was Joni Walker’s approach when she took on the construction of a new green branch. “We decided to aim for the highest Leadership in Energy and Environmental Design (LEED) certification:... READ MORE

Unleash excellence at your CU

January 14, 2010
By Dennis Snow & Teri Yanovitch Most of us have been on the receiving end of poor customer service many times. How often have you found yourself seething because of a long wait at your doctor’s office, a grocery store cashier carrying on a personal conversation while you stand in... READ MORE

Tackle Health-Care Costs Now

January 14, 2010
By Brad Pricer As large-scale health-care reform is debated in Washington, many credit unions are taking a “wait-and-see-approach” with their immediate health plan situations. This is a dangerous approach given continued double-digit increases in group plan premiums for 2010. The outcome of health-care reform is uncertain, but one thing seems... READ MORE

Poll: What's the telltale sign the economy has rebounded?

January 05, 2010
Economists claim the recession has ended—but it doesn’t necessarily feel that way. Instant Poll What’s the telltale sign the economy is back on track? Cast your vote now and tell us what you think . Unexpected results Your results are not what I would have expected given your target... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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