Management

Stop Using The 'B' Word

January 01, 2008
Stop Using The 'B' Word January 1, 2008 By Ken Gardner Credit unions have long distinguished themselves from banks by the service they provide their members and the innate structural differences between the two institutions. However, the public at large still associates banks and credit unions as one and the... READ MORE

Ten Tips for Leaders

December 01, 2007
Ten Tips for Leaders December 1, 2007 "Nothing is more important than taking care of people," says Dave Weinberg, senior associate at Booz Allen Hamilton , Oak Hill, Va. Problem is, no one ever says what it means to "take care of people," he adds. Weinberg shared his list at... READ MORE

Spotlight: Michael Swalley

November 01, 2007
Spotlight: Michael Swalley November 1, 2007 Who: Michael Swalley What: President/CEO Where: Dominion Credit Union , Richmond, Va. Michael Swalley, president/CEO of $144 million asset Dominion Credit Union, Richmond, Va., seeks out talented people who are enthusiastic about the credit union's vision. He shares his thoughts on leadership and pressing... READ MORE

Spotlight: Glenna Osborn

July 01, 2007
Spotlight: Glenna Osborn July 1, 2007 Who: Glenna Osborn What: President/CEO Where: Missouri Central CU, Lee's Summit What I've learned about CUs Although I have a degree in finance and economics, I had no appreciation for credit union philosophy until after I graduated. Credit unions were mentioned in a money... READ MORE

Spotlight: Louis Jimenez

February 01, 2007
Spotlight: Louis Jimenez February 1, 2007 Who: Louis Jimenez What: President/CEO Where: Montauk Credit Union , New York   How the events of Sept. 11, 2001, changed the credit union's approach to disaster preparedness:   The events changed everything, not just disaster preparedness. America was caught off guard by a... READ MORE

Mark Holbrook: A Mission of Service and Ministry

December 01, 2006
Who: Mark Holbrook What: President/CEO Where: Evangelical Christian Credit Union, Brea, Calif. What are the top two reasons for your CU's success in making loans to churches, a very specialized lending segment? First, over 15 years ago Evangelical Christian Credit Union recognized that churches and ministries represented a significant underserved... READ MORE

What Makes A Good Annual Meeting?

July 01, 2006
What Makes A Good Annual Meeting? July 1, 2006   Themed Meetings  We have fun first, and then get down to business. We have a social hour followed by a dinner and entertainment. We have the business meeting at the end of the evening. We always have a themed annual... READ MORE

What Do Employees Want? Find Out With Rounding

December 01, 2005
It's the leader's job to create conditions that facilitate a healthy work environment. READ MORE

The Art Of Shmoozing: Connect On A Deeper Level

November 01, 2005
The Art Of Shmoozing: Connect On A Deeper Level November 1, 2005 Cell phones, e-mail, and virtual meetings may have made it easier to reach people, but they haven't made it easier to connect with people. That's why sales consultant Richard Abraham wants to revive the lost art of shmoozing.... READ MORE

It's Late. Do You Know Where Your Value Proposition Is?

October 01, 2005
It's Late. Do You Know Where Your Value Proposition Is? October 1, 2005 By Clark Crowdus Here's a value proposition found on San Francisco's Craigslist 'Personals' section: "The girl you marry" "Think librarian, beautiful but demure, 5'5", slender, sexy, sharp as a tack and successful, but with a soft side,... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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