Management

Look Beyond the Magic 8 Ball

May 20, 2009
G. Kent Streuling Uncertain times deliver tough HR answers. My Magic 8 Ball® from junior high sits on my desk. During the current unstable economy, it reminds me the answers to my questions may be different each day. Wouldn’t it be nice to see what the next 18 months have... READ MORE

Dealing With The Dealers

April 27, 2009
James Collins Job worries and $4 gasoline have put a dent in car sales. The $17.4 billion spent on Chrysler and General Motors through January is an amount even eclipsing Sarah Palin’s campaign wardrobe. At press time, the auto makers had just asked for another $21 billion. While we wait... READ MORE

Control Costs, Boost Spreads

April 27, 2009
Judy Dahl Shrinking margins make cost control vitally important. Credit union margins are perilously low: Return on assets fell to 31 basis points (bp) at year-end 2008 versus a five-year average of 71 bp, reports the Credit Union National Association. This makes cost control more important than ever, say Eve... READ MORE

Welcome to the Housing Trough

April 27, 2009
Mike Schenk After hitting bottom, real estate shows signs of turnaround. Did you hear that “thud”? I’m pretty sure it was the housing market hitting bottom. Actually, hitting bottom will be a process rather than an event. But recent real estate news is much more positive: Housing affordability is very... READ MORE

Online Gambling: Don't Bet on It

April 27, 2009
Valerie Moss Gambling reg has implications for CU transactions and relationships. Credit unions participating in certain payment systems will have to verify at account opening that their member businesses aren’t Internet gambling outfits and have procedures in place to prevent restricted transactions. That’s according to a regulation effective Jan. 19... READ MORE

Rev Up Auto Lending

April 27, 2009
Sharyn Alden CUs accelerate back-to-basics approaches to boost auto loan programs. How do you encourage auto loans during a down economy? While no one formula fits all situations, CEOs agree: You must approach auto lending differently. You must work smarter to attract members who may be interested in, and qualify... READ MORE

The Barometer of Influence

April 27, 2009
John Magill The movement’s political force has put CUNA at the bargaining table with legislators. Influence is to Congress what the dollar is to the economy. Both allow the holder to obtain a desired product. In the economy, the dollar gives you purchasing power. In Congress, influence gives you power,... READ MORE

Trigger a Mood Swing

April 27, 2009
John Franklin Deliver the five things members want most. In my 41 years in the Credit Union System, I’ve seen periods where credit unions experienced problems and losses due to the economy or market fluctuations. They survived every one of them and usually emerged stronger and more highly esteemed than... READ MORE

Let's Get the Ape Off the Building

April 27, 2009
Daniel A. Mica The CU movement definitely faces a monster of a problem. Veteran comedian Bob Newhart had a famous routine that may describe best what credit unions have been experiencing during the past months. It goes something like this: It’s a security guard’s first night on the job at... READ MORE

A Matter of Time

April 27, 2009
LEAD STORY Promotional messages emphasizing a person’s time and experiences with a product lead to more favorable attitudes and more purchases, according to Stanford Knowledgebase . Researchers Jennifer Aaker and Cassie Mogilner cite MillerCoors’ “It’s Miller Time” and Citigroup’s “Live Richly” as effective campaigns because they focus on the consumer... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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