Management

The 10 Comandments Of Meetings

May 20, 2009
James Collins For some people, the only draw to meetings is the doughnuts. Let’s begin with a little survey: Why do you attend meetings?   Because they provide opportunities for group decision making; To better coordinate between personnel on complicated projects; or Because meetings mean free doughnuts. The problem is... READ MORE

Should Big Brother Be Watching?

May 20, 2009
Judy Dahl CUs walk a fine line when disciplining employees for personal behavior. A group of credit union employees stopped at a bar after work. A scuffle with the establishment’s owner ensued, resulting in the group’s ejection. Because the employees wore shirts featuring their credit union’s logo during the skirmish,... READ MORE

Falling Out of Free Fall

May 20, 2009
Bill Hampel   The U.S economy’s rate of decline is slowing. Beginning last fall, for several months economists were shocked with worse-than-expected monthly economic data. After a mild recession for the first three quarters of 2008, the bottom fell out of the economy, culminating with a 6.3% decline in gross... READ MORE

Corporate System Saga Continues to Unfold

May 20, 2009
Mary Dunn One positive development is federal legislation to amend the Federal CU Act. The National Credit Union Administration’s (NCUA) assistance to the corporate credit union system remains the chief topic of frustration and concern throughout the credit union system, based on the telephone calls and e-mails the Credit Union... READ MORE

Not Business as Usual

May 20, 2009
Sharyn Alden CU CEOs deal with low morale from SEG layoffs. As recessionary layoffs continue, many credit union CEOs must do double and even triple duty. They report they’re more than managers. Sometimes they’re grief counselors and coaches. They must make a personal commitment to lead by example. CEOs describe... READ MORE

Stability Comes to Mind

May 20, 2009
Mark Sievewright Can the housing market return to its original ‘flying position’? Since World War II, the U.S. economy resiliently has worked its way through 10 contractions, each lasting an average of 10 months (with two lasting 16 months). This recession leads the standings in both severity and duration. But... READ MORE

Social Lending Refuses to Die

May 20, 2009
Mark Condon Despite an SEC crackdown, social lending networks are surviving—even prospering. Amid the doom and gloom surrounding the economy and the financial services industry, you’ll be happy to learn that Uncle Joe and Aunt Millie can continue to lend money over the Internet to strangers out West who want... READ MORE

Celebrating the CU Centennial

May 20, 2009
Daniel A. Mica For 100 years, CUs have served the nation with outstanding commitment. This month folks from across the country are converging in Boston to celebrate the credit union centennial at the America’s Credit Union Conference & Expo. We do so at a time when the current economic situation... READ MORE

Ideas to Ideals, Ideals to Reality

May 20, 2009
CU 1 breaks ground this summer on a branch in a neighborhood without a financial institution for 20 years. READ MORE

Survival of the Fittest

May 20, 2009
Darla Dernovsek CUs pump up strategies to attract and retain members during tough times. Even before the depth of the current recession was apparent, $1.7 billion asset CommunityAmerica Credit Union, Lenexa, Kan., knew some members needed financial makeovers. So the credit union created a promotional campaign inviting members to apply... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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