Management

Salary Freeze

July 20, 2009
This year at GTE Federal Credit Union, Tampa, Fla., no employee will get a raise, promotion, or 401(k) match. But nobody's complaining. READ MORE

Member Acquisition & Retention, Economy Top CU Concerns

July 20, 2009
Attracting new members, the economy, retaining current members, and adapting programs to new technology are the biggest challenges credit unions face. So says a survey conducted by Credit Union 24 , Tallahassee, Fla. It examines successes and competitive challenges credit unions currently face. According to the report, the top challenges... READ MORE

Get the Salary Survey Scoop

July 20, 2009
Nearly 40% of credit unions plan to freeze wages during 2009, according to the Credit Union National Association’s (CUNA) 2009-2010 Complete Credit Union Staff Salary Survey Report .  CUNA senior research analyst Beth Soltis examines CU salary trends. Watch now . That’s the highest percentage during the more than 25... READ MORE

Spotlight: Randy Smith

July 20, 2009
Who : Randy M. Smith What : CEO, Randolph-Brooks FCU Where : Live Oak, Texas What’s your CU’s member business lending outlook? Our outlook is good. While our loan growth was 17% for the last six months of 2008, it still grew 9% for the first five months of 2009.... READ MORE

E-Scan Insights: Demographics

July 09, 2009
For the first time in more than two decades, credit unions experienced an increase in the number of peak borrowers—members age 25 to 44, reports CUNA’s 2009-2010 Credit Union Environmental Scan Report . Credit unions continue to struggle, however, to attract future borrowers—members age 18 to 24. Those numbers are... READ MORE

E-Scan Insights: Human Resources

July 09, 2009
Nearly 40% of credit unions plan to freeze salaries in 2009, up considerably from the 23% of credit unions that did so in 2008, reports CUNA’s 2009-2010 Credit Union Environmental Scan Report . This makes retention of value employees particularly challenging, even during these tough economic times. Many credit unions... READ MORE

Find the Right Strategic Planning Tools

July 01, 2009
CUNA Environmental Scan Editor Steve Rodgers explains how credit unions can use this tool in their strategic planning efforts, and describes some of the highlights found in the 2009-2010 edition. Watch now . At Digital Federal Credit Union in Marlborough, Mass., “We view any plan as a roadmap written at... READ MORE

WOCCU Chair Strives for Greater Global Unity

July 01, 2009
Melvin Edwards : CUs can gain greater influence by speaking as a single global body. Watch an interview with Edwards now . Credit unions' ethical leadership has given them both integrity and strength during the current financial crisis, according to Melvin Edwards, World Council of Credit Unions ( WOCCU )... READ MORE

Are Your Employees 'Friendly, Smiling Incompetents?'

June 29, 2009
By John Franklin John Franklin: Having a well-dressed, well-mannered, and courteous person mess up my lunch order, transaction, or phone request is of no comfort to me. If you believe everything you hear and see in advertising, every business in the U.S. has the most courteous and friendly staff. Employing... READ MORE

Savings Interrupted: Warn Staff About Draining 401(k) Plans

June 29, 2009
By Sharon Severson Without question, these are serious financial times. As more people find themselves unemployed, underemployed, or otherwise strained to meet their financial obligations, they may be tempted to tap into their retirement savings. While borrowing from a 401(k) retirement account may seem like an easy path to fast... READ MORE

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