Management

Midyear Reflection

June 17, 2009
The first six months saw great challenges. More will come. Daniel A. Mica It has been said that time has no divisions to mark its passage. It’s just us humans who bang a drum, shoot off some fireworks, or declare a holiday to celebrate the moment. So, here’s a very... READ MORE

Formula for Growth: Patience Plus Timing

June 17, 2009
Business philosophy: ‘Life is short. Go for it!’ Who: Glenn Barks What: CEO, First Community CU Where: Chesterfield, Mo. Key to successful branch planning: Understanding that if there’s a financial institution on every corner, you’d better be accessible to your potential members. You have to know where they live and... READ MORE

The Gift of Adversity

June 17, 2009
LEAD STORY Times are tough—for credit union leaders, employees, and members. But tough times hold more than lessons. They’re a gift, according to J. Barry Griswell and Bob Jennings, authors of “The Adversity Paradox: An Unconventional Guide to Achieving Uncommon Business Success.” How do you find the hidden gifts in... READ MORE

From Paper to Practice

June 17, 2009

View your strategic plan as a road map written at the beginning of a journey.

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A Time to Build

June 17, 2009
Mary Mink CUs with resources and vision are making the most of lower construction costs and real estate bargains. A credit union branch groundbreaking takes on greater meaning today for the optimism and anticipation of the growth it symbolizes. Across the country, credit unions are building branches in support of... READ MORE

Loans & Employees: What To Do When Staff Default

May 28, 2009
By Judy Dahl Linda Amoroso Employers walk a fine line when disciplining employees for personal behavior. But what should a credit union do if an employee defaults on a credit union loan? “Our primary goal regarding any default is to immediately work one-on-one with the member—in this case, the employee—to... READ MORE

CU Hero 2009: The Winner Is

May 28, 2009
Credit Union Magazine subscribers have chosen Cathie Tierney, CEO of $1.2 billion asset Community First Credit Union, Appleton, Wis., as the 2009 Credit Union Hero of the Year. She’ll receive her award at (and complimentary registration to) the America’s Credit Union Conference & Expo  June 21-24 in Boston. Tierney has... READ MORE

Employment Practices 'Trifecta' Fuels Litigation

May 28, 2009
By John Wallace Today’s economic realities, a record number of discrimination charges, and recent legislative changes are causing more credit unions to log time in court. As credit union leaders take important steps to manage their operations—staff reductions, benefit changes, or hiring new employees—these measures are fueling litigation more often... READ MORE

Communication Styles: What's Your Impact on Others?

May 28, 2009
By Stacey Hanke We can’t “not” communicate. Our nonverbal behavior speaks volumes whether we realize it or not. We’ve all heard it before: “Know who you’re talking to and adapt your communication style to your listeners’ style.” As many times as we’ve heard these words to be the key for... READ MORE

The State of the Movement

May 22, 2009
Kathryn Kuehn There’s nothing like a history lesson to provide some perspective. In recognition of U.S. credit unions’ 100th anniversary, the Credit Union National Association (CUNA) plans a “revolutionary” celebration at the America’s Credit Union Conference & Expo, June 21-24, in Boston ( acuc.cuna.org ). In preparation, CUNA published a... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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