Management

WOCCU Chair Strives for Greater Global Unity

July 01, 2009
Melvin Edwards : CUs can gain greater influence by speaking as a single global body. Watch an interview with Edwards now . Credit unions' ethical leadership has given them both integrity and strength during the current financial crisis, according to Melvin Edwards, World Council of Credit Unions ( WOCCU )... READ MORE

Are Your Employees 'Friendly, Smiling Incompetents?'

June 29, 2009
By John Franklin John Franklin: Having a well-dressed, well-mannered, and courteous person mess up my lunch order, transaction, or phone request is of no comfort to me. If you believe everything you hear and see in advertising, every business in the U.S. has the most courteous and friendly staff. Employing... READ MORE

Savings Interrupted: Warn Staff About Draining 401(k) Plans

June 29, 2009
By Sharon Severson Without question, these are serious financial times. As more people find themselves unemployed, underemployed, or otherwise strained to meet their financial obligations, they may be tempted to tap into their retirement savings. While borrowing from a 401(k) retirement account may seem like an easy path to fast... READ MORE

Strategy in a Whole New World

June 25, 2009
Focus on your member relationships, take advantage of competitors' weaknesses, and embrace technology investments. Mark Sievewright, senior vice president, Fiserv Inc., Brookfield, Wis., delivered those words of wisdom at CUNA's America's Credit Union Conference & Expo in Boston. READ MORE

Four critical regulatory issues

June 24, 2009
Mary Dunn: Topping the regulatory agenda are regulatory restructuring, top-level changes at NCUA, examination issues, and corporate CU issues. CUNA Deputy Counsel Mary Dunn outlined four critical regulatory issues for credit unions during a morning breakout session Wednesday: 1. Regulatory restructuring. The proposed Consumer Financial Protection Agency is a “glass... READ MORE

Magill: On the legislative front

June 24, 2009
John Magill: An ambitious Congress is proposing legislative measures at breakneck speed. A “very ambitious Congress” is proposing legislative measures “at breakneck speed,” John Magill, CUNA's senior vice president of legislative affairs, told attendees of a breakout session Wednesday morning. Two areas--credit card reform and the housing bill that contains... READ MORE

Marquis: 2010 will be pivotal

June 24, 2009
Next year will be a pivotal one on the credit union regulatory scene, NCUA Executive Director David Marquis told a Wednesday morning breakout session on legislative and regulatory issues during the America’s Credit Union Conference & Expo in Boston. Dave Marquis: NCUA's corporate CU rulemaking will be proposed this fall. Marquis noted... READ MORE

Kawasaki correlates CUs with Porsches

June 24, 2009
Author and venture capitalist Guy Kawasaki won over the America’s Credit Union Conference & Expo crowd when he admitted buying his first car from a credit union because the rates were lower. Guy Kawasaki: "The greatest role that life can bestow upon you is to be a revolutionary." “So when... READ MORE

CUNA Q&A: Brand, capital, student loans spike interest

June 24, 2009
National branding, capital levels, and students loans—not the corporate credit union stabilization plan—were the focus of questions to CUNA's senior management team during Tuesday morning’s General Session at the America’s Credit Union Conference & Expo. Mary Dunn:   "We’ll work very closely with the [Obama] administration to make sure CUs won’t... READ MORE

CUNA economists: Light at the end of the tunnel

June 23, 2009
Bill Hampel : Don't penalize members with high fees and rate changes. There’s some good news about the economy and a light at the end of the tunnel. But don’t expect boom times ahead because this isn’t a V-shaped recession, characterized by a swift decline and revival, CUNA economists told... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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