Management

Winning Ways

July 20, 2009
Great follow-up & attention to detail mark success for this award-winning lender. Who: Randy M. Smith What: CEO, Randolph-Brooks FCU Where: Live Oak, Texas Outlook for CU member business lending: While our loan growth was 17% for the last six months of 2008, it still grew 9% for the first... READ MORE

Advice From an Optimist

July 20, 2009
LEAD STORY Be optimistic. Be open to doing new things and meeting new people. Be open to the “Life is good” concept of living. Entrepreneur Bert Jacobs shared these simple messages with credit unions at the Credit Union National Association’s (CUNA) America’s Credit Union Conference and Expo in Boston. Jacobs... READ MORE

Salary Freeze

July 20, 2009
This year at GTE Federal Credit Union, Tampa, Fla., no employee will get a raise, promotion, or 401(k) match. But nobody's complaining. READ MORE

Member Acquisition & Retention, Economy Top CU Concerns

July 20, 2009
Attracting new members, the economy, retaining current members, and adapting programs to new technology are the biggest challenges credit unions face. So says a survey conducted by Credit Union 24 , Tallahassee, Fla. It examines successes and competitive challenges credit unions currently face. According to the report, the top challenges... READ MORE

Get the Salary Survey Scoop

July 20, 2009
Nearly 40% of credit unions plan to freeze wages during 2009, according to the Credit Union National Association’s (CUNA) 2009-2010 Complete Credit Union Staff Salary Survey Report .  CUNA senior research analyst Beth Soltis examines CU salary trends. Watch now . That’s the highest percentage during the more than 25... READ MORE

Spotlight: Randy Smith

July 20, 2009
Who : Randy M. Smith What : CEO, Randolph-Brooks FCU Where : Live Oak, Texas What’s your CU’s member business lending outlook? Our outlook is good. While our loan growth was 17% for the last six months of 2008, it still grew 9% for the first five months of 2009.... READ MORE

E-Scan Insights: Demographics

July 09, 2009
For the first time in more than two decades, credit unions experienced an increase in the number of peak borrowers—members age 25 to 44, reports CUNA’s 2009-2010 Credit Union Environmental Scan Report . Credit unions continue to struggle, however, to attract future borrowers—members age 18 to 24. Those numbers are... READ MORE

E-Scan Insights: Human Resources

July 09, 2009
Nearly 40% of credit unions plan to freeze salaries in 2009, up considerably from the 23% of credit unions that did so in 2008, reports CUNA’s 2009-2010 Credit Union Environmental Scan Report . This makes retention of value employees particularly challenging, even during these tough economic times. Many credit unions... READ MORE

Find the Right Strategic Planning Tools

July 01, 2009
CUNA Environmental Scan Editor Steve Rodgers explains how credit unions can use this tool in their strategic planning efforts, and describes some of the highlights found in the 2009-2010 edition. Watch now . At Digital Federal Credit Union in Marlborough, Mass., “We view any plan as a roadmap written at... READ MORE

WOCCU Chair Strives for Greater Global Unity

July 01, 2009
Melvin Edwards : CUs can gain greater influence by speaking as a single global body. Watch an interview with Edwards now . Credit unions' ethical leadership has given them both integrity and strength during the current financial crisis, according to Melvin Edwards, World Council of Credit Unions ( WOCCU )... READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive