Management

Five Ways to Turn Angry Members into Happy Ones

December 15, 2009
How do you deal with difficult members? Send us your comments. It’s easy to connect with members when things are going well—not so much when conflict arises. And it always does. But Maribeth Kuzmeski says organizations can transform frustrated customers into stronger, long-term business relationships. She’s author of “ The... READ MORE

Augustine Kang: Humble CU Giant

December 15, 2009
Augustine Kang —known as the father of the Asian credit union movement—died in August. Those who knew him describe Kang as a “man of the world,” “humble giant,” “dear, compassionate man” and “a role model for our lives." By Chris Baker Augustine Kang was a credit union giant but a... READ MORE

Spotlight: Eric Bruen

December 15, 2009
Who : Eric Bruen What : CEO Where : Desert Valleys FCU , Ridgecrest, Calif. Eric Bruen received the California Credit Union League’s Kim Bannan Eternal Flame Award, which recognizes contributions to the success and future of small credit unions. “I was humbled and honored to be recognized not only... READ MORE

Heal employees’ minds—and fill your coffers

December 15, 2009
Stress levels among U.S. workers are at an all-time high—making it more important than ever for leaders try to improve employees' well-being, says brain expert Patt Lind-Kyle, author of “Heal Your Mind, Rewire Your Brain: Applying the Exciting New Science of Brain Synchrony for Creativity, Peace, and Presence.” "The good... READ MORE

All about ALL: Providing accurate financial forecasts

December 15, 2009
By Pam Finch There are many issues facing finance professionals today. Providing accurate financial forecasts has been a challenge and is getting more difficult with so many considerations affecting capital over the past 18 months. The effects of regulatory changes related to credit card programs, potential reduction of interchange income,... READ MORE

Re-Energize Your Burned-Out Workforce

November 30, 2009
The recession hasn’t just affected bank accounts and bottom lines—it’s also had a big impact on the morale and attitudes of the American workforce, says Jon Gordon, author of “The Shark and the Goldfish: Positive Ways to Thrive During Waves of Change.” “When fear and uncertainty become staples of daily... READ MORE

CUs Take No-Frills Approach to Tech Spending

November 23, 2009
Judy Dahl They’re foregoing bells and whistles for tools that improve efficiency and security. When Scott Townsend learned about a system that automates meeting room reservations and displays the information on LCD panels, he was intrigued. But the chief information officer at $1 billion asset Michigan Schools and Government Credit... READ MORE

Interest Rates Hinge on 'Slack'

November 23, 2009
Steve Rick Unused economic capacity is restraining Fed action.   An old saying describes two types of economists—those who can’t forecast interest rates, and those who don’t know they can’t forecast interest rates. Considering myself part of the latter group, I’ll attempt to predict the future path of interest rates... READ MORE

Business Continuity: Test and Verify

November 23, 2009
Patrick Totty Not testing your business continuity plan is the same as not having one.   Ronald Reagan was fond of quoting a Russian proverb to Mikhail Gorbachev whenever the two negotiated an arms reduction treaty: “Doveryai, no proveryai!” or “Trust, but verify!” His advice also applies to business continuity... READ MORE

Rising Above 6%

November 23, 2009
CUs have held 6% of industry assets for nearly  two decades. Why not more? Dick Radtke Focus CUs’ share of assets among federally insured financial institutions has stalled at 6% since 1992. Alternative capital, some say, could help CUs gain additional market share. Board focus: Is share of assets a... READ MORE

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