Management

Spotlight: Joni Walker

January 14, 2010
Who: Joni Walker What: Senior vice president, marketing Where: Missoula FCU When it comes to going green, why go half way? That was Joni Walker’s approach when she took on the construction of a new green branch. “We decided to aim for the highest Leadership in Energy and Environmental Design (LEED) certification:... READ MORE

Unleash excellence at your CU

January 14, 2010
By Dennis Snow & Teri Yanovitch Most of us have been on the receiving end of poor customer service many times. How often have you found yourself seething because of a long wait at your doctor’s office, a grocery store cashier carrying on a personal conversation while you stand in... READ MORE

Tackle Health-Care Costs Now

January 14, 2010
By Brad Pricer As large-scale health-care reform is debated in Washington, many credit unions are taking a “wait-and-see-approach” with their immediate health plan situations. This is a dangerous approach given continued double-digit increases in group plan premiums for 2010. The outcome of health-care reform is uncertain, but one thing seems... READ MORE

Poll: What's the telltale sign the economy has rebounded?

January 05, 2010
Economists claim the recession has ended—but it doesn’t necessarily feel that way. Instant Poll What’s the telltale sign the economy is back on track? Cast your vote now and tell us what you think . Unexpected results Your results are not what I would have expected given your target... READ MORE

Is Your Glass Half Full?

December 21, 2009
I’m not nervous about 2010, but… Are you an optimist, a pessimist, or a realist? An optimist views a glass filled halfway with water as “half full.” The pessimist sees the same glass as “half empty.” The realist views it as a potential germ factory. Which brings us... READ MORE

Business Lending Rx

December 21, 2009
Underwriting and monitoring tools ensure a healthy business loan portfolio. When it comes to providing business capital in a tight economy, credit unions are like the kid who finally gets to sit at the big table at Thanksgiving. That’s great, except the others at the table—banks and other... READ MORE

BSA Compliance Remains a Challenge

December 21, 2009
Expect continued regulatory scrutiny of your BSA compliance program. Most credit unions have adjusted to tougher regulatory scrutiny of their Bank Secrecy Act (BSA) compliance programs. Nevertheless, compliance remains a challenge for most, if not all, institutions. That’s why so many credit union compliance... READ MORE

What Does 2010 Hold in Store?

December 21, 2009
It’s a new decade—and a new normal. In 1923, John Maynard Keynes—one of the 20th century’s most influential economists—noted that “Economists set themselves too easy, too useless a task, if in tempestuous seasons they can only tell us that, when the storm is long past, the ocean is... READ MORE

Lending Challenges Galore

December 21, 2009
The Great Recession might be technically over, but lending is still tepid at CUs. Chastened by the economic downturn, once spend- and borrow-happy consumers have closed their wallets and upped their savings rates—a trend that’s likely to continue, according to 
Credit Union National Association economists. “That’s one among... READ MORE

Another Extraordinary Year Ahead

December 21, 2009
The challenges in 2009 were numerous, but so were the accomplishments. I said often in 2009 that it was a most extraordinary year, one of the busiest I’d encountered in my 40 years in Washington. The challenges were numerous, but so were the accomplishments, leading us into... READ MORE

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