Management

Augustine Kang: Humble CU Giant

December 15, 2009
Augustine Kang —known as the father of the Asian credit union movement—died in August. Those who knew him describe Kang as a “man of the world,” “humble giant,” “dear, compassionate man” and “a role model for our lives." By Chris Baker Augustine Kang was a credit union giant but a... READ MORE

Spotlight: Eric Bruen

December 15, 2009
Who : Eric Bruen What : CEO Where : Desert Valleys FCU , Ridgecrest, Calif. Eric Bruen received the California Credit Union League’s Kim Bannan Eternal Flame Award, which recognizes contributions to the success and future of small credit unions. “I was humbled and honored to be recognized not only... READ MORE

Heal employees’ minds—and fill your coffers

December 15, 2009
Stress levels among U.S. workers are at an all-time high—making it more important than ever for leaders try to improve employees' well-being, says brain expert Patt Lind-Kyle, author of “Heal Your Mind, Rewire Your Brain: Applying the Exciting New Science of Brain Synchrony for Creativity, Peace, and Presence.” "The good... READ MORE

All about ALL: Providing accurate financial forecasts

December 15, 2009
By Pam Finch There are many issues facing finance professionals today. Providing accurate financial forecasts has been a challenge and is getting more difficult with so many considerations affecting capital over the past 18 months. The effects of regulatory changes related to credit card programs, potential reduction of interchange income,... READ MORE

Re-Energize Your Burned-Out Workforce

November 30, 2009
The recession hasn’t just affected bank accounts and bottom lines—it’s also had a big impact on the morale and attitudes of the American workforce, says Jon Gordon, author of “The Shark and the Goldfish: Positive Ways to Thrive During Waves of Change.” “When fear and uncertainty become staples of daily... READ MORE

CUs Take No-Frills Approach to Tech Spending

November 23, 2009
Judy Dahl They’re foregoing bells and whistles for tools that improve efficiency and security. When Scott Townsend learned about a system that automates meeting room reservations and displays the information on LCD panels, he was intrigued. But the chief information officer at $1 billion asset Michigan Schools and Government Credit... READ MORE

Interest Rates Hinge on 'Slack'

November 23, 2009
Steve Rick Unused economic capacity is restraining Fed action.   An old saying describes two types of economists—those who can’t forecast interest rates, and those who don’t know they can’t forecast interest rates. Considering myself part of the latter group, I’ll attempt to predict the future path of interest rates... READ MORE

Business Continuity: Test and Verify

November 23, 2009
Patrick Totty Not testing your business continuity plan is the same as not having one.   Ronald Reagan was fond of quoting a Russian proverb to Mikhail Gorbachev whenever the two negotiated an arms reduction treaty: “Doveryai, no proveryai!” or “Trust, but verify!” His advice also applies to business continuity... READ MORE

Rising Above 6%

November 23, 2009
CUs have held 6% of industry assets for nearly  two decades. Why not more? Dick Radtke Focus CUs’ share of assets among federally insured financial institutions has stalled at 6% since 1992. Alternative capital, some say, could help CUs gain additional market share. Board focus: Is share of assets a... READ MORE

Real-World Continuity Plans

November 23, 2009
Sharyn Alden CUs prepare to put pandemic plans into action. As waves of H1N1 flu continue, credit unions aren’t just crossing their fingers hoping they won’t get hit hard. Many have continuity plans that specifically address pandemic-related issues that may affect their workplaces. Some are documenting what they’re learning from... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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