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Pennsylvania CU Association Names New CEO
September 24, 2013
New CEO began his career in the district office of former Rep. Bill Clinger (R-Pa.).
Former Bankers Embrace CUs
September 16, 2013
Three former bankers who’ve become CEOs at credit unions speak about the factors that fueled their decision to switch.
The Power of Perseverance
September 11, 2013
Lessons learned during a 29-day ordeal in the Alaskan wilderness 70 years ago still apply today.
Ensweiler: ‘Protect our Tax Exemption; Preserve our Philosophy’
September 10, 2013
‘We can’t sit by the sidelines on this one.’
Congress Returns to ‘Don’t Tax Tuesday’ 2.0
September 10, 2013
The first ‘Don’t Tax Tuesday’ campaign exposed 1.5 million people to the ‘don’t tax my CU’ message.
Make Members’ (Financial) Dreams Come True
September 09, 2013
When it comes to fostering a sales and service culture, who better to study than the Walt Disney Company?
Do Managers Matter?
September 08, 2013
They can also benefited the organization as a whole.
CUNA Launches Round Two Of ‘Don't Tax’ Campaign
September 06, 2013
CUNA has planned a number of initiatives in September to keep the 'Don't Tax My CU' message before Congress.
Scenes from League Staff Orientation
August 29, 2013
'We can't succeed without you.'
Five Ways to Take Advantage of Health-Care Reform
August 26, 2013
Health-care exchanges will allow CUs to maintain quality benefit programs while expanding options for employees.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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