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10 trends strategic planning
Achor: Employee Happiness Spurs Profitability
May 04, 2012
Happiness is the greatest competitive advantage in the modern economy, says author Shawn Achor.
The Courage to Act
May 01, 2012
Major Dan Rooney describes the moment that led him to start Folds of Honor, and what motivates him to do big things in life.
Back on Track?
May 01, 2012
CUNA economists recently dusted off their crystal ball. The prognostications probably won’t shock you, but you might be pleasantly surprised.
How to Brand Your Wellness Program
April 30, 2012
For CUs offering wellness programs, branding is critical. “Everything you do is associated with it,” says Nikki Wallace, an associate at consulting firm Mercer, New York.
'The Little Big Things'
April 26, 2012
From business and management guru, Tom Peters, "The Little Big Things" is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise.
Health-Care Law Changing CUs’ Coverage
April 23, 2012
Health-care insurance exchanges will continue to move forward regardless of the Supreme Court’s decision on the constitutionality of the health-care act.
Project Management 101
April 23, 2012
For years, I was an executive at a sign manufacturing company. We specialized in massive projects—from a million-dollar scoreboard at a pro football stadium to a multistate bank branding change involving hundreds of locations.
The CFO’s Merger Role Expands
April 20, 2012
In the past, the CFO focused solely on financials during mergers. That’s no longer the case.
Secrets You Must Discover Before You Die
April 18, 2012
Author and speaker Dr. John Izzo channels wisdom into personal and professional happiness.
Recapture the Passion
April 16, 2012
Rekindling the enthusiasm our movement's pioneers had for the CU idea just might make CUs indispensable.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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